EMILY KING
Severance,CO
Summary
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
19
19
years of professional experience
Work History
Patient Access Representative
UCHealth University of Colorado Hospital
Greeley, CO
05.2024 - Current
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Verified demographics and insurance information to register patients in computer system.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Communicated financial obligations to patients and collected fees at time of service.
- Applied HIPAA privacy and security regulations while handling patient information.
- Assembled registration paperwork and placed identification bands on patient.
- Explained various admission forms and policies, acquiring signatures for consent.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
Patient Service Representative
CENTERS FOR GASTROENTEROLOGY
GREELEY, CO
09.2018 - 05.2019
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Documented and managed patient information in computer system.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Utilized technology and specialized software to maximize productivity.
- Answered patient questions and fielded complaints to resolve issues.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Ran credit card batches and balanced deposits on daily basis.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled patient appointments and procedures.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Applied HIPAA privacy and security regulations while handling patient information.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
Patient Financial Services Representative
Banner Health
Greeley, CO
11.2005 - 10.2016
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Received payments and posted amounts to customer accounts.
- Advised delinquent customers on strategies for debt repayment.
- Answered customer questions regarding account discrepancies or problems.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Recorded information about status of collection efforts.
- Monitored overdue accounts using automated information systems.
Education
Associate of Applied Science - Criminal Justice
Aims Community College
Greeley, CO05-2005
High School Diploma
Greeley Central High School
Greeley, CO06-1995
Skills
- System updates
- Medical Billing
- Recording histories
- HIPAA Compliance
- Multitasking and Organization
- Training Coordination
- Insurance Verification
- EMR Updating
- Insurance company knowledgeable
- Registration and Admissions
- Phone and Email Etiquette
- Money Handling
- Insurance Billing
- Medical Terminology
- EMR
- Verbal and Written Communication
- Patient Registration
- Financial Procedures Adherence
- Medical filing
- Appointment Scheduling
- Quality Assurance
- Customer Service
Timeline
Patient Access Representative
UCHealth University of Colorado Hospital
05.2024 - Current
Patient Service Representative
CENTERS FOR GASTROENTEROLOGY
09.2018 - 05.2019
Patient Financial Services Representative
Banner Health
11.2005 - 10.2016
Associate of Applied Science - Criminal Justice
Aims Community College
High School Diploma
Greeley Central High School
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