Emily King
Gardner,KS
Summary
Dynamic customer service professional with a proven track record at Robert Brogden Olathe Kia, excelling in client advocacy and accurate recordkeeping. Recognized for resolving customer complaints effectively, enhancing satisfaction and loyalty. Skilled in problem-solving and multitasking, consistently delivering exceptional service and fostering strong client relationships.
Overview
20
20
years of professional experience
Work History
Service Coordinator/Warranty Administrator
Robert Brogden Olathe Kia
10.2021 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet needs.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
Cashier
Price Chopper
01.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Anytime Fitness
02.2016 - 01.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Customer Service Representative
PRA Health Sciences
02.2006 - 07.2010
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
GED -
Spring Hill High School
Spring Hill, KSSkills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Team leadership
- Service monitoring and evaluation
- Active listening
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Multitasking
- Excellent communication
- Teamwork
- Problem-solving abilities
Timeline
Service Coordinator/Warranty Administrator
Robert Brogden Olathe Kia
10.2021 - Current
Cashier
Price Chopper
01.2020 - 08.2021
Customer Service Representative
Anytime Fitness
02.2016 - 01.2020
Customer Service Representative
PRA Health Sciences
02.2006 - 07.2010
GED -
Spring Hill High School
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