Emily Kingery
Indianapolis,Indiana
Summary
Experienced professional with over 20 years of customer service background seeking a position to leverage strong communication, organization, and collaboration skills. Committed to continuous learning and adaptation. Capable of quickly establishing rapport, absorbing new information, and effectively communicating. Confident in making valuable contributions to any organization.
Overview
32
32
years of professional experience
Work History
Assistant Property Manager
Gene B. Glick Company
03.2023 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Enhanced tenant satisfaction by efficiently processing Section 8 applications and addressing concerns promptly.
- Conducted thorough eligibility assessments to ensure accurate placement of families in suitable housing units.
- Contributed to departmental goals by participating in strategic planning sessions, identifying areas for improvement within the Section 8 program.
- Reduced application processing time by implementing effective organizational strategies for managing paperwork.
- Ensured timely communication of program updates to stakeholders through well-organized meetings and written correspondence.
- Assisted in the development of policies and procedures for Section 8 program administration, improving overall efficiency.
- Collaborated with landlords to address property concerns, resulting in improved living conditions for tenants.
- Tracked progress toward affordable housing goals through detailed reporting mechanisms and data analysis techniques.
- Provided comprehensive support services to tenants, including referrals to social service agencies when needed.
- Strengthened relationships with local community organizations, enhancing referral networks for potential applicants.
- Maintained up-to-date knowledge of HUD regulations, ensuring accurate information dissemination to both tenants and landlords.
- Fostered a positive working environment within the Section 8 team through effective communication and collaboration strategies.
- Assisted case managers with caseloads, allowing them to focus on addressing individual tenant needs effectively.
- Increased program participation by conducting outreach initiatives targeting eligible low-income families in need of housing assistance.
- Streamlined communication between tenants and landlords through consistent follow-ups and proactive conflict resolution.
- Assisted clients with completion of applications and paperwork.
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
Homemaker
Caretaker
06.2007 - 07.2018
- Assist with basic needs
- Help with housekeeping
- Prepare meals
- Provide transportation to doctor appointments
- Grocery shopping
- Monitor medications
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
Administrative Assistant
State of Indiana
01.2001 - 01.2007
- Provide general support to walk in/appointments patrons
- Develop and maintain a filing system
- Answer and direct phone calls
- Handle administrative requests from manager
- Update and maintain office policies
- Print reports and ledgers
Secretary
AHM Graves Reality Company
02.1997 - 01.2001
- Train new hires
- Greet walk in clients
- Answering phones
- File paperwork
- Process payments
- Follow up with clients
- Make copies
- Set appointments
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
Property Manager Office Administrator
Muesing Management Community
08.1995 - 09.1997
- Improved cash flow management by closely monitoring rent collection, diligently pursuing outstanding balances, and negotiating payment plans when necessary.
- Streamlined office operations for increased efficiency by implementing digital filing systems and automating routine tasks.
- Implemented cost-saving measures such as energy-efficient upgrades or bulk purchasing agreements for supplies used across multiple properties.
- Maintained a safe living environment for tenants by conducting regular property inspections, initiating repairs as needed, and enforcing lease terms regarding safety regulations.
Server/floor Manager
Darden Restaurant Group
08.1994 - 05.1996
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Customer Service Representative
Brylane
07.1992 - 08.1994
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Business
Ivy Tech Community College
Indianapolis, IN01.2003
Business/Marketing - Business Professionals of America
C9-Greenwood Community High School
Greenwood05.1992
General Education Diploma -
Greenwood Community High School
Greenwood01.1992
Skills
- Word
- Excel
- Multi-tasking
- Typing: 60-65 WPM
- People Skills
- Strong Communication skills
- Customer Service
- Organizing
- Advertising
- Problem Solving
- Leadership
- Administration
- Team Player
- Property tours and inspections
- Telephone and email etiquette
- Fair Housing Regulations
- Tenant issue resolution
- Tenant relations
- Relationship building and rapport
- Leasing and sales
- Unit inspection
- Onsite tours
- Property Inspections
- Payment management
- Rent collection
- Housing regulations
- Application process proficiency
- Policy Enforcement
- Appointment Scheduling
- Building Maintenance Knowledge
- Showing and leasing of units
- Activity Planning
- Issue Escalation
- Multi-family property management
- Critical Thinking
- Customer Relations
- Affordable housing programs knowledge
- Monthly Fee and Payment Collection
- Customer service-focused
- Decision-Making
- Creative and Adaptable
- Violation Resolution
- Personnel Management
- Tenant and eviction laws
- Microsoft Office
- Clear Communication
- Maintenance knowledge
- Grounds and Facility Inspection
- Basic Mathematics
- Rent Pricing Optimization
- Work Planning
- Fair housing mandates
- Budget Preparation
- Vacancy Marketing
- Dispute Handling
- Construction Project Oversight
- Complaints Investigation
- Tenant and Owner Liaising
- Operations Management
Accomplishments
I am must proud of my time as a stay at home parent raising five children. I managed our household & our family’s budget. I coordinated multiple activities & sports for all of my children. I was a homeroom parent for each of my children. I was able to create & maintain a financial plan with my husband of 23 years to thrive on one income. This is one of my biggest accomplishment to date in the field of Property Management.
Personal Information
Expected Salary: Negotiable
References
- Ashley Lambert, 317-560-8480
- Daniela Simoes, 317-373-1905
Hobbies and Interests
I enjoy spending time with my grown children. As a lifelong athlete, I enjoy playing basketball and lifting weights. I have a passion for playing team sports. I enjoy cooking at home for my family and love learning about other cultures.
Languages
Spanish
Professional Working
Timeline
Assistant Property Manager
Gene B. Glick Company
03.2023 - Current
Homemaker
Caretaker
06.2007 - 07.2018
Administrative Assistant
State of Indiana
01.2001 - 01.2007
Secretary
AHM Graves Reality Company
02.1997 - 01.2001
Property Manager Office Administrator
Muesing Management Community
08.1995 - 09.1997
Server/floor Manager
Darden Restaurant Group
08.1994 - 05.1996
Customer Service Representative
Brylane
07.1992 - 08.1994
Business
Ivy Tech Community College
Business/Marketing - Business Professionals of America
C9-Greenwood Community High School
General Education Diploma -
Greenwood Community High School
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