Emily Kinnamon
Harrah,OK
Summary
Ambitious Flooring Sales Specialist successful at applying top-notch service skills and in-depth knowledge of options to achieve impressive profits. Strategic planner with a superior work ethic, with years of customer service experience.
Helpful Flooring Sales Specialist committed to driving flooring sales and accomplishing demanding revenue objectives with competitive and focused mentality. Open and clear communicator with talents in customer service, sales leadership, and document management. Offering many years of experience selling flooring goods and helping customers select appropriate products.
Overview
4
4
years of professional experience
Work History
Car Salesman
David Stanley Dodge
08.2024 - Current
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
- Collaborated with management to develop marketing strategies for promoting inventory and increasing showroom traffic.
- Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in the market.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Organized test drives for interested clients, ensuring a positive experience that showcased vehicle performance.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Flooring Sales Specialist
Lowes Home Improvment
05.2023 - Current
- Provided customer service to clients by answering their questions, addressing complaints, and helping them select the right product for their needs.
- Performed administrative tasks such as filing documents related to sales transactions.
- Participated in local community events such as home shows or open houses where prospective clients could be met face-to-face.
- Worked with vendors to negotiate pricing on flooring materials.
- Researched competitor pricing structures in order to stay competitive in the marketplace.
- Coordinated delivery of flooring materials with suppliers and installers.
- Maintained records of customer orders including payment terms, product details, delivery dates.
- Updated customer database regularly with contact information of new prospects.
- Prepared quotes for customers based on measurements taken from job sites or blueprints provided by contractors.
- Analyzed data from past sales activities in order to determine trends in customer preferences.
- Assisted in maintaining inventory levels of flooring materials such as hardwood, laminate, vinyl, carpet, tile and other related products.
- Followed up with existing customers via phone calls or emails about upcoming promotions or discounts.
- Compiled and analyzed customer feedback to identify trends and opportunities for improvement.
- Utilized strong negotiation skills to secure favorable pricing and terms from suppliers.
- Helped customers choose between different flooring types such as carpet, hardwood, and laminate.
- Developed comprehensive knowledge of various flooring options, including hardwood, laminate, vinyl, and tile.
Cashier
Braums Ice Cream And Dairy
08.2020 - 05.2023
- Balanced daily transactions on a computerized point-of-sale system.
- Followed company security procedures for handling large sums of money.
- Ensured compliance with all safety regulations within the store environment.
- Stocked shelves with merchandise when needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Discounted purchases by scanning and redeeming coupons.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Associate of Arts -
Seminole State College
Seminole, OK05-2025
High School Diploma -
Shawnee High School
Shawnee, OK05-2023
Skills
- Information Security
- Account updating
- Product Knowledge
- Call Management
- Data Collection
- Data Entry
- Problem Resolution
- Document Control
- High-energy attitude
- Client Relations
- Coordination
- Retail Marketing
- Customer consulting
- Problem-solving abilities
- Microsoft Office Suite
- Microsoft Excel
- Active Listening
- Follow-up skills
- Customer Service
- Friendly and Enthusiastic
- Negotiations strength
- Competitive
- Goal-Oriented
- Relationship Building
- Vehicle preparation
- Test drives
- Sales Conversion
- Customer Relationship Management
- Appointment Scheduling
- Pre-owned vehicles
- Used cars familiarity
- Schedule Management
- Lead Follow Up
- Sales and Marketing
- Email and Telephone Etiquette
- Purchasing
- Upselling strategies
- Cold-calling
- Sales Promotions
- Calculating Prices
- Persuasion techniques
- Showroom Maintenance
- Registration requirements
- Teamwork and Collaboration
- Friendly and Helpful
- Problem-Solving
- Honest and Dependable
- Time Management
Timeline
Car Salesman
David Stanley Dodge
08.2024 - Current
Flooring Sales Specialist
Lowes Home Improvment
05.2023 - Current
Cashier
Braums Ice Cream And Dairy
08.2020 - 05.2023
Associate of Arts -
Seminole State College
High School Diploma -
Shawnee High School
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