Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Kirouac

Birmingham

Summary

Approachable individual with excellent communication, problem-solving, and organizational skills. Friendly and Passionate about helping others. Committed to creating safe and inclusive environment for residents. Skilled in developing and implementing programs and activities. Succeed in developing successful relationships with staff, residents and their families.

Overview

15
15
years of professional experience

Work History

Executive Director

The Brook Luxury Senior Living
06.2024 - Current
  • Work closely with organizational leadership and board of directors to guide operational strategy.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
  • Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
  • Optimized operational workflows, reducing overhead costs and maximizing resource allocation.
  • Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
  • Implemented innovative marketing strategies to raise brand awareness and drive revenue growth.
  • Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
  • Forge strong relationships with corporate office, providing regular updates on organizational progress and soliciting their expertise when needed.
  • Supervise day-to-day operations of every department such as Dietary, Activities, Care Staff, Admissions, Housekeeping and Care Staff.
  • Monitor community policies and procedures to insure compliance with state regulations.
  • Payroll & Scheduling- On Call Rotation covering staff shifts as needed.
  • Establish familiarity and rapport with residents to effectively gain service feedback and understand residents' needs and preferences.
  • Boosted team productivity and morale by developing comprehensive employee training and development program.
  • Coordinate Admissions & Discharges if no longer appropriate for Assisted Living.
  • Manage Staff's onboarding, evaluations, promotions and terminations.
  • One-on-one relationships with residents, families, staff, and vendors.
  • Maintain a high degree of resident and families satisfaction.
  • Assure state regulations are met by reviewing state deficiencies and the plan of corrections.
  • Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
  • Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.

Resident Services Director

The Brook Luxury Senior Living
07.2022 - 06.2024
  • Establish familiarity and rapport with residents to effectively gain service feedback and understand residents' needs and preferences.
  • Supervise day-to-day operations and activities of caregivers, intervening to issue service improvement guidance.
  • Responsible for the creation, maintenance and implementation of care plans.
  • Monitor community policies and procedures to insure compliance with state regulations.
  • Schedule and supervise staff; available to cover staffing when needed.
  • Responsible for performing pre-admission assessments on potential residents.
  • Assure a stock level of medications are maintained at adequate levels at all times.
  • Oversee the administering of medicines as ordered by physicians.
  • Manage the safety of residents who provide self- medication management.
  • Guarantee all residents charts meet state regulations.

Resident Assistant

Columbia Cottage Mountain Brook
01.2022 - 07.2022
  • Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Assisted residents in preparing for activity and social programs.
  • Medication Assistance

Online Sales Manager

Cookeville Raceway & Hobbies
09.2017 - 12.2021
  • Analyzed online sales data and developed action plans to improve margin, revenue and processes.
  • Managed online metrics and made recommendations for continued improvement and optimization.
  • Generated monthly sales reports and shared insights and recommendations to drive sales.
  • Updated company website with deals and product packages.
  • Exceeded targets by building, directing, and motivating high-performing sales team.
  • Drove strategy for online platform, order management and fulfillment process to meet company objectives.
  • Interviewed, hired and trained sales team members.
  • Monitored online marketplaces for accuracy, product offerings and pricing and influenced data sources to identify gaps and opportunities.
  • Increased sales and customer satisfaction through personalized servicing.


Resident Assistant

Heritage Pointe Senior Living
02.2019 - 10.2020
  • Assisted 16 Memory care residents with daily care; helping them into a routine.
  • Planned Activities individually to each resident
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Assisted with ADLS every 2 hours and as needed.

Online Banking Specialist

SunTrust Banks Inc
04.2014 - 09.2017
  • Identified customer desires and goals through needs-based sales tactics.
  • Assisted customers with banking needs and inquiries.
  • Presented products and services to customers using in-depth knowledge to answer questions.
  • Educated customers on online banking and mobile banking applications.
  • Handled various accounting transactions.
  • Maintained friendly and professional customer interactions.
  • Monitored and verified suspicious activity on customer accounts.

Online Sales Manager

Cookeville Raceway & Hobbies
02.2010 - 04.2014
  • Analyzed online sales data and developed action plans to improve margin, revenue and processes.
  • Managed online metrics and made recommendations for continued improvement and optimization.
  • Generated monthly sales reports and shared insights and recommendations to drive sales.
  • Updated company website with deals and product packages.
  • Exceeded targets by building, directing, and motivating high-performing sales team.
  • Drove strategy for online platform, order management and fulfillment process to meet company objectives.
  • Interviewed, hired and trained sales team members.
  • Monitored online marketplaces for accuracy, product offerings and pricing and influenced data sources to identify gaps and opportunities.
  • Increased sales and customer satisfaction through personalized servicing.

Senior Caregiver

Home Instead Senior Caregiving
03.2012 - 04.2013
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Recorded status and duties completed in logbooks for management.
  • Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Education

A.L.A Category II -

Alabama Board of Examiners
Montgomery, AL
02-2024

High School Diploma -

Cookeville High School
Cookeville, TN
05.2006

Skills

  • Best Practices and Standards
  • Creating Positive Experiences
  • Resident Engagement & Support
  • Orientating and Training
  • Assessing & Supervising Residents
  • Assisted Living & Memory Care
  • Resident Service Plans & Chart Management
  • Staff Management
  • Microsoft Outlook, Excel, Teams, Word
  • Marketing & Sales
  • Time Management & Budgeting
  • Payroll & Scheduling
  • Organization, Communication & Leadership

Timeline

Executive Director

The Brook Luxury Senior Living
06.2024 - Current

Resident Services Director

The Brook Luxury Senior Living
07.2022 - 06.2024

Resident Assistant

Columbia Cottage Mountain Brook
01.2022 - 07.2022

Resident Assistant

Heritage Pointe Senior Living
02.2019 - 10.2020

Online Sales Manager

Cookeville Raceway & Hobbies
09.2017 - 12.2021

Online Banking Specialist

SunTrust Banks Inc
04.2014 - 09.2017

Senior Caregiver

Home Instead Senior Caregiving
03.2012 - 04.2013

Online Sales Manager

Cookeville Raceway & Hobbies
02.2010 - 04.2014

A.L.A Category II -

Alabama Board of Examiners

High School Diploma -

Cookeville High School

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