Emily Kisker
Management
Sublette,KS
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express & Suites
05.2022 - 11.2022
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered multi-line phone system and greeted callers enthusiastically.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Store Manager
Circle K Corp
04.2016 - 11.2021
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Analyzed and interpreted store trends to facilitate planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Education
Associate of Applied Science - Nursing
Flint Hills Technical College
Emporia, KS12.2008
No Degree - Accounting
Kansas State University
Manhattan, KS05.1994
Skills
- Transportation Information
- Personable Demeanor
- Registration Processing
- Credit and Cash Payments
- Guest Satisfaction
- Room Assignments
- Verifying Reservations
- Online Bookings Management
- Account Balancing
- Basic Food Service
- Posting Charges
- Registration Services
- Guest Amenities
- Inventory Management
- Cash Management
- Store Merchandising
- Policies and Procedures
- Focus and Follow-Through
- Shift Scheduling
- Staff Supervision
- Sales Tracking
- Supply Ordering
- Time Management
- Multitasking and Organization
- Sales Strategies
- Recruiting and Hiring
- Performance Monitoring and Evaluation
- Verbal and Written Communication
- Payroll Management
- Customer Service
- Employee Terminations
- Records Organization and Management
- Loss Prevention Procedures
- Delegating Work
- Bank and Safe Deposits
- Team Development
- Complaint Resolution
- Leading Staff Meetings
- Work Planning and Prioritization
- Positive and Friendly
- Word Processing
- Morale Improvements
- Order Management
- Profit and Loss
- Store Operations Oversight
Accomplishments
- Quality focused and skilled at providing employees clear guidelines and targeted goals
- Knowledgeable about maintaining goal driven teams
- Motivational leader, strategic planner, and analytical problem solver with ambitious goals and quality standards
- 4/23/2016 – Present store manager, Circle K Corp
- Met budget targets by controlling expenses and eliminating wasteful behaviors
- Exceeded team goals and implementing customer service initiatives
- Managed inventory tracking and physical inventory counts
- Hired, trained, and evaluated associates
- Oversaw all store operations and monthly sales
- Developed store schedules to meet expected demands and optimal service levels
- Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties
- 2006- 2008
- Nursing, Flint Hills Technical College 1995-1996
- Nursing, SCCC 1991-1993
- Accounting GCCC 1990-1991
- Accounting, Kansas State University
- Reliable
- Outstanding communication skills
- Team-oriented
- Employee supervision and motivation
- Data entry documentation
- Computer proficient
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Front Desk Agent
Holiday Inn Express & Suites
05.2022 - 11.2022
Store Manager
Circle K Corp
04.2016 - 11.2021
Associate of Applied Science - Nursing
Flint Hills Technical College
No Degree - Accounting
Kansas State University
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