Summary
Overview
Work History
Education
Skills
Timeline
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Emily Koach

Bethlehem,PA

Summary

Professional with strong expertise in front-end operations, ready to drive success in dynamic retail environment. Proven ability to lead teams, ensuring efficiency and high-quality customer service. Highly adaptable and solution-focused, skilled in inventory management, staff training, and maintaining store standards. Known for fostering collaborative work environments and achieving tangible results.

Overview

18
18
years of professional experience

Work History

Wine/Beer Manager

Weis
10.2024 - Current
  • Enhanced customer satisfaction by consistently providing knowledgeable beer recommendations and personalized service.
  • Established an effective communication system between front-of-house staff members to ensure smooth operations during peak hours.
  • Managed inventory levels effectively, ensuring optimal stock availability and reducing product wastage.
  • Resolved customer complaints professionally and promptly, fostering a positive image of the business as a whole.
  • Maintained a clean, organized, and visually appealing display area that showcased the establishment''s extensive beer selection.
  • Optimized storage conditions for various beer types, preserving product quality and maximizing shelf life.
  • Developed strong relationships with suppliers, negotiating favorable pricing terms and securing exclusive products for the establishment.
  • Complied with health and safety regulations.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Assistant Front End Manager

Weis
10.2023 - 10.2024
  • Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
  • Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
  • Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
  • Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
  • Collaborated with store management to develop strategies for improving sales and maintaining a positive store atmosphere.
  • Fostered a culture of exceptional customer service by leading by example, demonstrating positive attitudes, and maintaining high-performance standards across the front-end team.
  • Participated in regular management meetings to stay informed about company updates, policy changes, and opportunities for professional development.
  • Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
  • Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Shift Supervisor

Rite Aid
08.2007 - 09.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Managed staff hiring, training and supervision.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.

Education

Liberty High School
Bethlehem, PA

Specialized Certificate - Medical Billing And Coding

Northampton Community College
Bethlehem, PA
12-2023

Skills

  • Supplier negotiation
  • Social media marketing
  • Product sourcing
  • Menu development
  • Customer service experience
  • Customer engagement
  • Sanitization protocols
  • Supply ordering
  • Money handling
  • Cash handling
  • Customer-oriented
  • Policy enforcement
  • Team leadership

Timeline

Wine/Beer Manager

Weis
10.2024 - Current

Assistant Front End Manager

Weis
10.2023 - 10.2024

Shift Supervisor

Rite Aid
08.2007 - 09.2023

Liberty High School

Specialized Certificate - Medical Billing And Coding

Northampton Community College

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Emily Koach