Emily Strayer
Waynesboro,PA
Summary
Compassionate Medicine Tech possessing exceptional communication and organizational skills. Offering 9 years of experience in providing basic patient care under direction of nursing staff. Accustomed to feeding, bathing, grooming and transporting patients and medication administration.
Overview
8
8
years of professional experience
Work History
Personel Support Specalist
Hope Counseling and Wellness LLC
Hagerstown , MD
2022.11 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Processed and submitted invoices for payment in a timely manner.
- Reconciled accounts to ensure accuracy of billing information.
- Assisted with month-end closing procedures related to billing activities.
- Followed up on unpaid invoices to ensure timely collection of payments due.
- Answered customer inquiries regarding insurance policies, coverage options and claims processes.
- Created spreadsheets tracking sales statistics, customer data, policy changes.
- Filed and submitted insurance claims.
- Signed payment approvals accepted claims.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Precisely calculated refunds, premiums and adjustments.
Medicine Technician
Williamsport Retirement Village
Williamsport , MD
2017.05 - Current
- Monitored medication expiration dates and removed outdated items from shelves.
- Prepared patient-specific medications according to physician orders and protocols.
- Maintained records of controlled substances per state regulations and DEA requirements.
- Verified accuracy of prescription information prior to dispensing or administration of drugs.
- Assisted with the training of new staff on departmental policies, procedures, and standards.
- Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Therapeutic Recreation Assistant
Homewood Retirement Center
Williamsport , MD
2016.05 - 2017.05
- Monitored progress of participants during activities to ensure safety and successful outcomes.
- Educated families about the benefits of therapeutic recreation services for their loved ones.
- Maintained accurate records of participant attendance and progress reports related to goals achieved.
- Collaborated with other professionals including physical therapists, occupational therapists, speech-language pathologists and counselors on interdisciplinary treatment plans.
- Encouraged inclusion between participants with different levels of ability or disability.
- Participated in team meetings with other healthcare providers to discuss client's progress towards goals set forth in treatment plan.
Education
Some College (No Degree) - CNA/GNA Certificate
Hagerstown Community College
Hagerstown, MDSkills
- Training and coaching
- Data Entry
- File Management
- Scheduling
- Medication Administration
- Vital Sign Monitoring
- Infection Control
- Medical terminology knowledge
- Patient Relations
- Patient Assessments
- Patient-focused care
- HIPAA
- Dosage Calculation
- Emergency Response
- First Aid/CPR
Affiliations
Being a mom
Church
Baking
Gardening
Reading
Timeline
Personel Support Specalist
Hope Counseling and Wellness LLC
2022.11 - Current
Medicine Technician
Williamsport Retirement Village
2017.05 - Current
Therapeutic Recreation Assistant
Homewood Retirement Center
2016.05 - 2017.05
Some College (No Degree) - CNA/GNA Certificate
Hagerstown Community College
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