Emily Krall
Rogers,MN
Summary
I am currently a student at the University of Minnesota. I am an enthusiastic and reliable person who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. I absolutely love being around other people and adore making connections with others. I am very emotionally intelligent which allows me to understand customer needs, address complaints and resolve issues. I am able to maintain focus and a positive attitude in stressful situations and high-volume environments. I have just recently started serving this summer at a higher-end restaurant and have excelled in my job. I am always willing to learn new things and take criticism well, so I am able to adjust to a new environment and am hands on.
Overview
3
3
years of professional experience
Work History
Server
Manhattans Beach Lodge Resort
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Cashier
Target
01.2022 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided help in resolving complex problems.
Juice Barista
The Fresh Squeese
10.2020 - 01.2022
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Food Runner
Breezy Point Resort
05.2020 - 08.2021
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
Education
High School Diploma -
Rogers Senior High School
Rogers, MN06.2022
Skills
- Sales Expertise
- Customer Service and Rapport
- Warm and Friendly
- Adaptable and Flexible
- Wine Service
- Pos Operation
- Menu Memorization
- Guest Relations Management
- Bus Tables
- Conflict and Complaint Resolution
- Transactions and Cash Handling
- Communications Protocols
- Daily Specials Memorization
- Order Accuracy and Delivery
- Billing and Payment Processing
- Server Training
Timeline
Server
Manhattans Beach Lodge Resort
05.2023 - Current
Cashier
Target
01.2022 - 08.2023
Juice Barista
The Fresh Squeese
10.2020 - 01.2022
Food Runner
Breezy Point Resort
05.2020 - 08.2021
High School Diploma -
Rogers Senior High School
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