Emily Kroll
San Clemente,CA
Summary
Proficiency with strong background in customer interactions. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
South of Nicks
04.2023 - 07.2024
- Seated guests, took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Intern
Rip Curl
09.2023 - 11.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various clothing stores.
Sidewalker
Shea Therapeutic Riding Center
04.2022 - 05.2023
- Assisted developmentally disabled children in mounting and riding horses through nearby trails, while building relationships and encouraging progress.
- Enhanced rider safety by closely monitoring and adjusting their position during therapeutic riding sessions.
Education
JSerra Catholic High School
San Juan Capistrano, CAHigh School Diploma -
San Clemente High School
San Clemente, CA05-2024
Marketing
Arizona State University
Tempe, AZ05-2028
Skills
- communication
- multitasking
- adaptability
- teamwork
Timeline
Intern
Rip Curl
09.2023 - 11.2023
Restaurant Hostess
South of Nicks
04.2023 - 07.2024
Sidewalker
Shea Therapeutic Riding Center
04.2022 - 05.2023
JSerra Catholic High School
High School Diploma -
San Clemente High School
Marketing
Arizona State University
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