Serving people, fitness, helping women during birth and post partum
Emily Krzycki
North Beach,MD
Summary
Dynamic professional with a proven track record in customer service and compliance, honed across roles at Omni Air International and others. Excels in clear communication and service-oriented delivery, achieving high levels of customer satisfaction. Skilled in health codes and safe service, adept at fostering loyalty and enhancing safety. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude with a flexible a warrior spirit
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender
Ketch 22
04.2018 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Administrative Assistant
Atlantic Biomedical
11.2018 - 04.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Flight Attendant
Omni Air International Inc.
12.2012 - 06.2018
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Ensured safety and comfort of customers onboard aircraft.
Education
Social Sciences -
University of Maryland Global Campus
Hyattsville, MDSkills
- Health codes compliance
- Safe service compliance
- Customer service expertise
- Clear and effective communication
- Service-oriented mindset
- Emergency response coordination
- Calm under pressure
- First aid
- Passenger support
Certification
Certified personal trainer, Group Fitness Instructor, Labor and Birth Doula, CPR/AED
Interests
Timeline
Administrative Assistant
Atlantic Biomedical
11.2018 - 04.2019
Bartender
Ketch 22
04.2018 - Current
Flight Attendant
Omni Air International Inc.
12.2012 - 06.2018
Certified personal trainer, Group Fitness Instructor, Labor and Birth Doula, CPR/AED
Social Sciences -
University of Maryland Global Campus
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