Emily Kuespert
Noblesville,IN
Summary
Results-driven Certified Hotel General Manager with a proven track record of achieving operational excellence and driving revenue growth in the hospitality industry. With over 5 years of experience, specializing in optimizing hotel operations, implementing strategic revenue management initiatives, and fostering a guest-centric environment. With an expertise includes budgeting and financial analysis, staff management and training, and a commitment to delivering exceptional customer experiences. Known for streamlining operational processes, increasing efficiency, and consistently exceeding guest satisfaction targets. A dynamic leader dedicated to enhancing overall hotel performance and contributing to the success of the hospitality team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Hotel Equities
08.2023 - Current
- Developing and implementing strategies to increase sales and profitability.
- Managing budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximizing efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Created operational strategies and effectively built customer and employee loyalty.
- Formulate policies and procedures to streamline operations.
General Manager
InTown Suites
05.2023 - 08.2023
- Planned, directed and coordinated all aspects of hotel property.
- Implemented new policies and procedures to improve team efficiency.
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and maintained relationships with customers and suppliers through account development.
General Manager
IHG Hotels & Resorts
09.2020 - 04.2023
- Oversee all hotel operations while shaping efficiency of work environment.
- Developed and allocated resources to sustain budget.
- Ensured policies and procedures were being followed to retain revenue and maintain company standards.
- Enhanced organizational structure through coaching and mentoring staff on management principles, industry standards, company protocols, and technological systems.
Task Force General Manager
IHG Hotels & Resorts
01.2019 - 09.2020
- Established successful execution of hotel operations in all departments.
- Strived to continuously improve guest and employee satisfaction and maximize financial performance of all departments.
- Leading multiple teams while guiding success of property and ownership goals.
- Reported issues to higher management with great detail.
Education
High School Diploma -
James Whitcomb Riley High School
South Bend, IN05.2018
Skills
- Verbal and Written Communication
- Budget and Financial Analysis
- Customer Relationship Management
- Operational Efficiency
- Revenue Management
- Staff and Management Training
- M3
- MDO
- PMS Systems : OPERA, Jonas Chorum, NiteVision, Fosse
- iBuy Avendra
Certification
- Certified Hotel General Manager
Timeline
General Manager
Hotel Equities
08.2023 - Current
General Manager
InTown Suites
05.2023 - 08.2023
General Manager
IHG Hotels & Resorts
09.2020 - 04.2023
Task Force General Manager
IHG Hotels & Resorts
01.2019 - 09.2020
High School Diploma -
James Whitcomb Riley High School
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