Emily Kuespert
Seattle,WA
Summary
Accomplished and strategic Regional General Manager with over 5 years of executive experience leading multi-property hotel operations. Demonstrated expertise in driving substantial revenue growth, maximizing profitability, and optimizing operational efficiency across diverse regions. A visionary leader with a proven track record in formulating and executing high-impact strategies for revenue management, cost optimization, and guest experience enhancement. Renowned for cultivating a high-performance, results-driven culture, mentoring senior leadership, and elevating service standards to exceed industry benchmarks. Highly skilled in leveraging advanced financial analytics, market intelligence, and customer insights to deliver transformative business outcomes while maintaining rigorous compliance with regulatory standards. A collaborative, forward-thinking executive with a passion for innovation, building strategic partnerships, and steering organizations toward long-term, sustainable success.
Overview
6
6
years of professional experience
Work History
Regional General Manager
Marriott International, Inc.
05.2024 - Current
- Executive Leadership & Operational Oversight: Provide visionary leadership across a portfolio of regional properties, ensuring operational excellence in front desk, housekeeping, food & beverage, and maintenance departments. Drive alignment with corporate goals, ensuring all properties uphold brand standards and deliver consistent, superior guest experiences.
- Operational Excellence & Strategic Guidance: Direct and mentor hotel management teams, ensuring the flawless execution of operational policies, best practices, and industry-leading procedures to maximize efficiency and service quality across all properties.
- Financial Performance & Profitability Enhancement: Design and execute transformative financial strategies aimed at accelerating regional growth, achieving a 145% operational profit through refined pricing models, robust budget management, and strategic cost optimization.
- Revenue Growth & Long-Term Sustainability: Champion revenue-generating initiatives through advanced pricing strategies, dynamic budgeting, and cost controls, delivering sustainable profitability while maintaining the highest standards of service and operational efficiency.
- Guest Experience Transformation: Leverage guest feedback insights at a strategic level, collaborating with hotel management teams to implement targeted improvements that drive a 35% increase in guest satisfaction scores, reinforcing the brand’s commitment to excellence.
- Leadership & Talent Development: Lead the creation of cutting-edge training and development programs for senior hotel management and staff, ensuring they excel in service excellence, operational compliance, and company culture, while fostering an environment of continuous growth and high performance.
- Sales & Marketing Synergy: Work collaboratively with regional sales and marketing teams to strategically position the brand in the market, driving increased visibility, brand recognition, and market share through innovative digital strategies, local partnerships, and high-impact campaigns.
- Data-Driven Strategic Management: Deliver comprehensive, data-driven performance reports that highlight key operational and financial metrics, including occupancy rates, ADR, RevPAR, and cost management. Provide actionable insights and strategic recommendations to continuously elevate regional performance and profitability.
General Manager
IHG Hotels & Resorts
08.2023 - 03.2024
- Leadership & Culture Development: Foster a high-performance, results-driven culture by leading with integrity and exemplifying excellence in teamwork, customer service, and operational execution across all levels of the organization.
- Performance Oversight & Strategic Metrics: Utilize key performance indicators (KPIs), such as occupancy rates, ADR, RevPAR, and guest satisfaction scores, to drive strategic decision-making and ensure operational alignment with corporate goals.
- Financial Stewardship & Profit Maximization: Oversee the hotel’s financial performance through strategic budgeting, forecasting, and cost management, ensuring sustained profitability and financial health.
- Guest Experience Excellence: Champion exceptional guest experiences by setting and maintaining the highest standards of service quality, promptly addressing concerns, and ensuring guest satisfaction across all touchpoints.
- Operational Integrity & Compliance: Ensure operational excellence through regular audits, guaranteeing that maintenance, cleanliness, and safety standards are rigorously met and maintained.
- Revenue & Market Growth Strategy: Collaborate with the sales and marketing leadership to implement innovative strategies that enhance revenue generation, drive bookings, and strengthen brand positioning in the market.
- Strategic Vision & Alignment: Develop and execute both short- and long-term strategies for the hotel, ensuring alignment with broader corporate objectives and driving growth, market presence, and profitability.
General Manager
InTown Suites
05.2023 - 08.2023
- Financial Stewardship & Profit Maximization: Direct the hotel’s financial strategy, driving profitability through precise budgeting, forecasting, cost control measures, and dynamic revenue management to achieve sustainable growth.
- Transformational Leadership & Team Development: Lead and inspire a high-performance, diverse team, cultivating a culture of excellence, collaboration, and accountability while championing continuous staff development and operational success across all departments.
- Guest Experience Leadership: Elevate the guest experience by ensuring that all services and amenities—such as housekeeping, laundry, and kitchenettes—consistently exceed expectations, fostering long-term loyalty and positive brand perception.
- Operational Excellence & Execution: Oversee the seamless operation of all hotel functions, from front desk to maintenance, ensuring operational efficiency and exceptional service delivery at every touchpoint.
- Strategic Market Positioning & Revenue Growth: Drive market expansion and brand visibility for the hotel’s extended-stay offerings through targeted, innovative marketing strategies that enhance the hotel's competitive position in local, national, and international markets.
- Risk Management & Compliance Excellence: Safeguard the hotel’s reputation and operations by ensuring rigorous compliance with all health, safety, environmental, and regulatory standards, proactively identifying and mitigating potential risks.
- Workforce Agility & Talent Optimization: Foster operational agility by implementing cross-training initiatives, ensuring a flexible, highly skilled workforce capable of meeting evolving guest and business needs.
- Visionary Strategic Planning & Long-Term Growth: Formulate and execute both short-term and long-term strategic plans focused on driving business growth, operational efficiency, and alignment with broader corporate objectives, ensuring sustained profitability and market leadership.
General Manager
IHG Hotels & Resorts
01.2019 - 04.2023
- Leadership & Team Development: Drive organizational success by leading, motivating, and developing a high-performing team, guiding the transition from task force leadership to a permanent managerial structure, while fostering a culture of excellence and accountability.
- Strategic Performance & Financial Oversight: Analyze financial performance, operational data, and market trends to make strategic decisions that optimize profitability and ensure sustainable growth.
- Guest Experience & Brand Loyalty: Implement service improvement initiatives informed by guest insights, enhancing customer satisfaction, loyalty, and reinforcing the hotel’s positive brand reputation.
- Operational Transition & Management: Oversee the seamless transition from a task force operational framework to a permanent management model, ensuring efficient and effective execution across all hotel departments including front desk, housekeeping, food & beverage, maintenance, and sales.
- Succession Planning & Future Leadership: Develop and maintain a comprehensive succession plan to ensure long-term leadership continuity, preparing the hotel for future transitions and sustained success.
- Revenue Growth & Stakeholder Relationships: Cultivate strong relationships with corporate clients, travel agents, and local partners to drive revenue growth, while collaborating with ownership and regional directors to ensure alignment with broader business goals and objectives.
Education
High School Diploma -
James Whitcomb Riley High School
South Bend, IN06-2018
Skills
- Financial Management & Budgeting
- Hotel Operations Management
- Human Resources Management
- Guest Experience & Satisfaction
- Adaptability & Flexibility
- Teamwork & Collaboration
- Critical Thinking & Analytical Mindset
- Mentoring & Coaching
Timeline
Regional General Manager
Marriott International, Inc.
05.2024 - Current
General Manager
IHG Hotels & Resorts
08.2023 - 03.2024
General Manager
InTown Suites
05.2023 - 08.2023
General Manager
IHG Hotels & Resorts
01.2019 - 04.2023
High School Diploma -
James Whitcomb Riley High School
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