Emily Kyle-Laughman
South Bend,IN
Summary
Skilled team player with a strong background in fast paced environments. Works well independently, and is a reliable team member accustomed to taking on challenging tasks. Quick learner with good computer abilities. Always willing to go above and beyond and loves to learn new skills.
Overview
4
4
years of professional experience
Work History
Mobile Technician
Eby Ford
Goshen, IN
07.2024 - Current
- Communicate effectively with customers regarding their vehicle's condition and any recommended additional services or repairs that may be necessary.
- Follow established safety protocols at all times while operating commercial vehicles.
- Maintain a clean working environment under safety regulations.
- Visit different lots and dealerships to inform them about our mobile team and search for open recalls within their lot.
Mobile Technician
Campbell Ford
Niles, MI
02.2024 - 07.2024
- Operate and safely drive commercial vehicles to and from customers' home and work.
- Arrive on time for each appointment to greet customers and inform them about their scheduled service.
- Perform recalls and other basic maintenance for their vehicle, such as airbags, module updates, replacing faulty mechanical components, tire rotations, and simple diagnostic services.
- Answer any customer questions and concerns, and suggest further repairs if needed.
- Complete paperwork accurately for all service orders, with detailed notes of work performed.
Secretary/Service Writer
Midway Auto And Recovery
Elkhart, IN
01.2021 - 02.2024
- Answer incoming phone calls, respond to inquiries, and transfer calls as needed.
- Inspect vehicles for needed repairs or maintenance services, and advise customers accordingly.
- Schedule and dispatch workload for three technicians.
- Order supplies as needed; track inventory levels and place orders with vendors when necessary.
Technician
Basney Honda
Mishawaka, IN
12.2022 - 01.2024
- Perform basic maintenance, analyze and inspect vehicle, and suggest further repairs and/or services.
- Conduct diagnostic tests to identify and troubleshoot customers' concerns and issues with their vehicles.
- Remove, repair, and replace faulty parts.
- Tune up engines, replace components in the suspension, perform four-wheel alignments, replace brake pads and calipers, and perform all fluid exchanges.
- Use machinery for vehicle fluids, diagnosing, replacing/balancing tires, and resurfacing rotors.
Lube Technician
Tom's Car Care Center
South Bend, IN
07.2022 - 12.2022
- Inspected vehicle fluids, including brake fluid, power steering fluid, engine oil(before and after oil change), coolant, and washer fluid
- Inspected vehicle filters, tires, and windshield wipers
- Made suggestions to customers and performed further services.
Education
High School Diploma -
Career Academy High School
INSkills
- Problem solving
- Time management
- Diagnosing and troubleshooting
- Eagerness to learn
- Customer service
Referrals
- Cody Horvath, Repossession Agent, 5748556553
- Sydney Rutkowski, Shuttle Driver, 5743032406
- Harrison DeVries, Cornwell Distributer, 5743443243
Timeline
Mobile Technician
Eby Ford
07.2024 - Current
Mobile Technician
Campbell Ford
02.2024 - 07.2024
Technician
Basney Honda
12.2022 - 01.2024
Lube Technician
Tom's Car Care Center
07.2022 - 12.2022
Secretary/Service Writer
Midway Auto And Recovery
01.2021 - 02.2024
High School Diploma -
Career Academy High School
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