Summary
Overview
Work History
Education
Skills
Timeline
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Emily Laddin

Summary

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

6
6
years of professional experience

Work History

Sales Associate Manager

LaVida Massage and Skin Care
04.2024 - Current
  • Continue to preform sale associate tasks
  • Led a team of sales associates, providing guidance and support to enhance performance.
  • Resolved customer concerns efficiently, ensuring client satisfaction and retention.
  • Designed and organized product displays to attract buyers and boost sales.
  • Optimized store layout, visual merchandising, and promotional materials to improve customer experience.
  • Conducted employee performance reviews and managed matters related to job performance, promotions, and terminations.
  • Developed strong client relationships to encourage repeat business and loyalty.
  • Maintained accurate transaction records, inventory logs, and customer interactions for data-driven decision-making and operational efficiency.

Sales Associate

LaVida Massage and Skin Care
11.2023 - 04.2024
  • Managed appointment check-ins and check-outs, ensuring a smooth client experience.
  • Promoted and communicated benefits programs to increase client engagement.
  • Handled phone inquiries, scheduled appointments, and assisted with customer questions.
  • Sold retail products, enhancement services, and memberships to drive revenue.
  • Maintained ongoing communication with the head massage therapist for seamless operations.
  • Ensured the center remained clean and presentable at all times.

Intern

NG Mental Health Counseling, PLLC
06.2023 - 01.2024
  • Check-in patients, manage billing, documentation, direct calls, and schedule intake appointments
  • Sat in on intake assessments, took notes, and completed intake notes
  • Trained in SOAP progress notes
  • Assist with the development of safety planning for high-risk clients
  • Assist with the completion of discharge summaries and treatment planning to help clinicians meet deadlines
  • Discuss with clinicians the client's symptoms to determine diagnosis according to DSM-V diagnostic criteria
  • Contact insurance companies to determine the client's eligibility of benefits
  • Participate in weekly practice meetings
  • Submit CMS-1500 Forms/Super bills for clients to receive out-of-network benefits

Customer Service Associate

Western Carolina University Bookstore
08.2019 - 05.2023
  • Trained staff on operating procedures and company services
  • Delivered services to meet customers' demands
  • Experienced in conflict resolution using communication skills to enhance customer relations
  • Collected and returned misplaced items to the correct shelf locations
  • Used marketing techniques to organize and arranged shelves to increase sales

Office Associate

HomeTeam HandyMan Services
05.2020 - 12.2022
  • Monitored and tracked budgets and expenses
  • Completed Clerical tasks such as filing, copying, and distributing mail
  • Interacted with customers by phone, email, or in person to provide information
  • Developed correspondence letters, memos, and emails
  • Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs
  • Maintained staff directory and company policy handbook for the human resources department

Education

Bachelor of Science - Psychology

Western Carolina University
Cullowhee, NC
05.2023

Bachelor of Science - Sociology

Western Carolina University
Cullowhee, NC
05.2023

Skills

  • Effective Leadership
  • Target Market Analysis
  • Customer Loyalty Strategies
  • Analytical Problem Solving
  • Efficient Data Management
  • Customer Service Management
  • Conflict Resolution Expertise
  • Collaborative Team Management
  • Prioritization and Scheduling
  • Strategic Decision-Making
  • Team Skill Enhancement
  • Analytical Problem Resolution

Timeline

Sales Associate Manager

LaVida Massage and Skin Care
04.2024 - Current

Sales Associate

LaVida Massage and Skin Care
11.2023 - 04.2024

Intern

NG Mental Health Counseling, PLLC
06.2023 - 01.2024

Office Associate

HomeTeam HandyMan Services
05.2020 - 12.2022

Customer Service Associate

Western Carolina University Bookstore
08.2019 - 05.2023

Bachelor of Science - Sociology

Western Carolina University

Bachelor of Science - Psychology

Western Carolina University
Emily Laddin