Emily Laddin
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
6
6
years of professional experience
Work History
Sales Associate Manager
LaVida Massage and Skin Care
04.2024 - Current
- Continue to preform sale associate tasks
- Led a team of sales associates, providing guidance and support to enhance performance.
- Resolved customer concerns efficiently, ensuring client satisfaction and retention.
- Designed and organized product displays to attract buyers and boost sales.
- Optimized store layout, visual merchandising, and promotional materials to improve customer experience.
- Conducted employee performance reviews and managed matters related to job performance, promotions, and terminations.
- Developed strong client relationships to encourage repeat business and loyalty.
- Maintained accurate transaction records, inventory logs, and customer interactions for data-driven decision-making and operational efficiency.
Sales Associate
LaVida Massage and Skin Care
11.2023 - 04.2024
- Managed appointment check-ins and check-outs, ensuring a smooth client experience.
- Promoted and communicated benefits programs to increase client engagement.
- Handled phone inquiries, scheduled appointments, and assisted with customer questions.
- Sold retail products, enhancement services, and memberships to drive revenue.
- Maintained ongoing communication with the head massage therapist for seamless operations.
- Ensured the center remained clean and presentable at all times.
Intern
NG Mental Health Counseling, PLLC
06.2023 - 01.2024
- Check-in patients, manage billing, documentation, direct calls, and schedule intake appointments
- Sat in on intake assessments, took notes, and completed intake notes
- Trained in SOAP progress notes
- Assist with the development of safety planning for high-risk clients
- Assist with the completion of discharge summaries and treatment planning to help clinicians meet deadlines
- Discuss with clinicians the client's symptoms to determine diagnosis according to DSM-V diagnostic criteria
- Contact insurance companies to determine the client's eligibility of benefits
- Participate in weekly practice meetings
- Submit CMS-1500 Forms/Super bills for clients to receive out-of-network benefits
Customer Service Associate
Western Carolina University Bookstore
08.2019 - 05.2023
- Trained staff on operating procedures and company services
- Delivered services to meet customers' demands
- Experienced in conflict resolution using communication skills to enhance customer relations
- Collected and returned misplaced items to the correct shelf locations
- Used marketing techniques to organize and arranged shelves to increase sales
Office Associate
HomeTeam HandyMan Services
05.2020 - 12.2022
- Monitored and tracked budgets and expenses
- Completed Clerical tasks such as filing, copying, and distributing mail
- Interacted with customers by phone, email, or in person to provide information
- Developed correspondence letters, memos, and emails
- Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs
- Maintained staff directory and company policy handbook for the human resources department
Education
Bachelor of Science - Psychology
Western Carolina University
Cullowhee, NC05.2023
Bachelor of Science - Sociology
Western Carolina University
Cullowhee, NC05.2023
Skills
- Effective Leadership
- Target Market Analysis
- Customer Loyalty Strategies
- Analytical Problem Solving
- Efficient Data Management
- Customer Service Management
- Conflict Resolution Expertise
- Collaborative Team Management
- Prioritization and Scheduling
- Strategic Decision-Making
- Team Skill Enhancement
- Analytical Problem Resolution
Timeline
Sales Associate Manager
LaVida Massage and Skin Care
04.2024 - Current
Sales Associate
LaVida Massage and Skin Care
11.2023 - 04.2024
Intern
NG Mental Health Counseling, PLLC
06.2023 - 01.2024
Office Associate
HomeTeam HandyMan Services
05.2020 - 12.2022
Customer Service Associate
Western Carolina University Bookstore
08.2019 - 05.2023
Bachelor of Science - Sociology
Western Carolina University
Bachelor of Science - Psychology
Western Carolina University
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