Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
6
6
years of professional experience
Work History
Sales Associate Manager
LaVida Massage and Skin Care
04.2024 - Current
Continue to preform sale associate tasks
Led a team of sales associates, providing guidance and support to enhance performance.
Resolved customer concerns efficiently, ensuring client satisfaction and retention.
Designed and organized product displays to attract buyers and boost sales.
Optimized store layout, visual merchandising, and promotional materials to improve customer experience.
Conducted employee performance reviews and managed matters related to job performance, promotions, and terminations.
Developed strong client relationships to encourage repeat business and loyalty.
Maintained accurate transaction records, inventory logs, and customer interactions for data-driven decision-making and operational efficiency.
Sales Associate
LaVida Massage and Skin Care
11.2023 - 04.2024
Managed appointment check-ins and check-outs, ensuring a smooth client experience.
Promoted and communicated benefits programs to increase client engagement.
Handled phone inquiries, scheduled appointments, and assisted with customer questions.
Sold retail products, enhancement services, and memberships to drive revenue.
Maintained ongoing communication with the head massage therapist for seamless operations.
Ensured the center remained clean and presentable at all times.
Intern
NG Mental Health Counseling, PLLC
06.2023 - 01.2024
Check-in patients, manage billing, documentation, direct calls, and schedule intake appointments
Sat in on intake assessments, took notes, and completed intake notes
Trained in SOAP progress notes
Assist with the development of safety planning for high-risk clients
Assist with the completion of discharge summaries and treatment planning to help clinicians meet deadlines
Discuss with clinicians the client's symptoms to determine diagnosis according to DSM-V diagnostic criteria
Contact insurance companies to determine the client's eligibility of benefits
Participate in weekly practice meetings
Submit CMS-1500 Forms/Super bills for clients to receive out-of-network benefits
Customer Service Associate
Western Carolina University Bookstore
08.2019 - 05.2023
Trained staff on operating procedures and company services
Delivered services to meet customers' demands
Experienced in conflict resolution using communication skills to enhance customer relations
Collected and returned misplaced items to the correct shelf locations
Used marketing techniques to organize and arranged shelves to increase sales
Office Associate
HomeTeam HandyMan Services
05.2020 - 12.2022
Monitored and tracked budgets and expenses
Completed Clerical tasks such as filing, copying, and distributing mail
Interacted with customers by phone, email, or in person to provide information
Developed correspondence letters, memos, and emails
Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs
Maintained staff directory and company policy handbook for the human resources department
Education
Bachelor of Science - Psychology
Western Carolina University
Cullowhee, NC
05.2023
Bachelor of Science - Sociology
Western Carolina University
Cullowhee, NC
05.2023
Skills
Effective Leadership
Target Market Analysis
Customer Loyalty Strategies
Analytical Problem Solving
Efficient Data Management
Customer Service Management
Conflict Resolution Expertise
Collaborative Team Management
Prioritization and Scheduling
Strategic Decision-Making
Team Skill Enhancement
Analytical Problem Resolution
Timeline
Sales Associate Manager
LaVida Massage and Skin Care
04.2024 - Current
Sales Associate
LaVida Massage and Skin Care
11.2023 - 04.2024
Intern
NG Mental Health Counseling, PLLC
06.2023 - 01.2024
Office Associate
HomeTeam HandyMan Services
05.2020 - 12.2022
Customer Service Associate
Western Carolina University Bookstore
08.2019 - 05.2023
Bachelor of Science - Sociology
Western Carolina University
Bachelor of Science - Psychology
Western Carolina University
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