Summary
Overview
Work History
Education
Skills
Timeline
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Emily Harper

Richmond,VA

Summary

New Virginia resident with high-energy and strong interpersonal skills. Self-motivated and proactive, known among coworkers and leaders to be consistently dependable and demonstrate exemplary leadership in difficult situations. Adept at working effectively unsupervised and quickly mastering new skills. Passionate team member committed to improving myself and team performance.

Overview

6
6
years of professional experience

Work History

Project Manager

Atlas Psychiatry
New Orleans, LA
01.2022 - 11.2023
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
  • Conducted periodic inspections of job sites for quality and progress.
  • Managed multiple projects with competing deadlines simultaneously.
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Registrar / Customer Service Coordinator

Tulane Lakeside Hospital
Metairie, LA
07.2019 - 12.2022
  • Independently review and process 40+ registrations per day, averaging less than 2 minutes per patient
  • Regularly perform numerous additional services to assist other departments in preparation for upcoming appointments, including helping with their pre-registrations from January 2021 until present
  • Coordinated extensively with team clinic leaders to cover a wide variety of duties as one of the very few employees to work in the clinics continuously throughout the initial onset of COVID (April/May 2020)
  • Cross-train coworkers on clinical paperwork for specific doctors, proper Meditech registration techniques, and methods to keeping wait times down
  • Keep the registration process methodically organized to streamline management of 12 doctors in different specialties
  • Address issues raised by physicians, employees, and patients and seek out appropriate leaders or partners to problem solve and improve processes.

Professional Pet Care Provider

Courtney’s Pet Care
New Orleans, LA
03.2018 - 02.2019
  • Independently managed New Orleans team operations covering 30-40 clients beginning June 2018
  • Trained, oversaw, and provided strategic guidance to new employees as they joined the New Orleans team while managing individual workload
  • Provided care and affectionate attention to over 100 pets through home environment upkeep and stimulation
  • Logged client processes, evaluated employee performances and training progress to determine additional needs and/or changes to further expand the business
  • Adhered to all pet care plans, dietary restrictions and medication needs (included insulin injections, IV fluid bag treatments and following medication-specific guidelines)
  • Aided in business development through new client recruitment and interviews, and implementation of new strategies to improve marketing; improved client retention by 30%.

Education

Bachelor of Arts -

Loyola University of New Orleans
05.2014

Skills

  • Work & Treatment Planning
  • Critical Thinking
  • Attention to Detail
  • Dependable and Responsible
  • Project Tracking

Timeline

Project Manager

Atlas Psychiatry
01.2022 - 11.2023

Registrar / Customer Service Coordinator

Tulane Lakeside Hospital
07.2019 - 12.2022

Professional Pet Care Provider

Courtney’s Pet Care
03.2018 - 02.2019

Bachelor of Arts -

Loyola University of New Orleans

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Emily Harper