Emily Laird
East Brunswick,NJ
Summary
Dedicated, enthusiastic & adaptable individual with a strong academic background and a keen interest in marketing, event planning, and organizational roles. Possessing foundational skills in customer relations, eager to leverage theoretical knowledge and enthusiasm to contribute effectively within the communication industry. Proven ability to learn quickly, collaborate across teams, and prioritize tasks to achieve organizational goals. Seeking opportunities to grow professionally while making a meaningful impact in a dynamic and challenging environment.
Overview
7
7
years of professional experience
Work History
Bartender
Nonna's Citi Cucina
07.2023 - Current
- Served high customer volumes during special events, nights, and weekends including over 450 covers in an evening.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Customer Experience Representative
Nina Shoes
05.2023 - 10.2023
- Responded and resolved to on average 200 customer email inquiries per day along with constant communication between various departments.
- Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
- Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.
- Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal success.
Substitute Teacher
Education Staffing Solutions
09.2022 - 06.2023
- Follow lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for students
- Manage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment
- Communicated with individuals from various backgrounds, ages, ethnicities and religious affiliations
- Maintained flexibility in every aspect of the job, and adapted in creative and innovative manners.
Administrative Intern
TUMI Corporate Headquarters
05.2018 - 09.2018
- Clerical and administrative assistant
- Participated in the organization and transfer of all company documents from physical files to an online filing system through the DocuWare program
- Lead the organization and navigation of the company to move to another location which involved collaborative effort and efficient communication
- Oversaw basic operations of office such as ordering office inventory, organizing office space and being in charge of mail.
Research Interviewer
Edward J. Bloustein School of Planning and Public Policy
01.2018 - 05.2018
- Assisted with project planning and research execution for the Pregnancy Risk Assessment Monitoring System (PRAMS) which collects state-specific, population-based data on maternal behaviors and experiences before, during, and after pregnancy.
- Delivered information via phone to an average of 50-80 women per day from a script requesting participation in a surveillance project conducted collaboratively by the Centers for Disease Control and Prevention (CDC) and state health departments in the United States.
- Achieved team and individual targets set by the client.
Education
Bachelor of Arts - Communication
Rutgers University
New Brunswick, NJ05.2021
High School Diploma -
East Brunswick High School
East Brunswick, NJ06.2017
Skills
- Professional written & verbal communication
- Proficient within various social media platforms
- Familiarity with Canva software
- Advanced knowledge of Microsoft Office Suite
- Exceptional planning, time management & organization skills
Timeline
Bartender
Nonna's Citi Cucina
07.2023 - Current
Customer Experience Representative
Nina Shoes
05.2023 - 10.2023
Substitute Teacher
Education Staffing Solutions
09.2022 - 06.2023
Administrative Intern
TUMI Corporate Headquarters
05.2018 - 09.2018
Research Interviewer
Edward J. Bloustein School of Planning and Public Policy
01.2018 - 05.2018
Bachelor of Arts - Communication
Rutgers University
High School Diploma -
East Brunswick High School
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