Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Laird

East Brunswick,NJ

Summary

Adaptable communication professional with strong organizational skills and a proven ability to collaborate across teams. Known for clear communication, attention to detail, and managing high-volume tasks in fast-paced environments. Eager to apply my customer service, event coordination, and communication expertise to support brand initiatives and enhance customer engagement in a dynamic, growth-driven role.

Overview

8
8
years of professional experience

Work History

Event Assistant

Eligo
06.2025 - Current
  • Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
  • Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
  • Proactively identified potential challenges within the registration process, implementing solutions prior to any negative impact on events or guests'' experiences.
  • Facilitated seamless registration transitions by maintaining accurate records of all participant details.

Bartender

Nonna's Citi Cucina
07.2023 - Current
  • Managed high customer volumes (up to 450 covers per night) during events.
  • Performed opening/closing duties including sales reporting, inventory, and cash management.
  • Trained new bartenders on drink preparation, sanitation, and customer service.
  • Contributed to event setup, menu planning, and seating arrangements for large parties (up to 100 guests).

Substitute Teacher (K-12)

ESS
09.2022 - Current
  • Maintained continuity in education by following lesson plans across various subjects.
  • Repeatedly requested by teachers based on strong performance and reliability.

Customer Experience Representative

Nina Shoes
05.2023 - 10.2023
  • Managed and resolved 200+ daily customer inquiries, reducing resolution time by 30%.
  • Acted as a liaison between customers and teams, enhancing communication efficiency.
  • Tailored communication style to diverse customer needs, improving satisfaction ratings.

Administrative Intern

TUMI Corporate Headquarters
05.2018 - 09.2018
  • Supported office operations, including calendar management, meeting coordination, and document delivery.
  • Assisted with data entry and document management, improving file retrieval time.
  • Managed office correspondence using Microsoft Office Suite and Google Workspace.

Data Collection Specialist

Edward J. Bloustein Center for Survey Research
01.2018 - 05.2018
  • Conducted interviews for the Pregnancy Risk Assessment Monitoring System (PRAMS), ensuring data accuracy.
  • Analyzed data to contribute to surveillance reports and public health initiatives.
  • Followed supervisor guidelines to deliver high-quality interviews, ensuring the integrity and reliability of the data for public health initiatives.

Education

Bachelor of Arts - Communication, Digital Communication, Information, Media

Rutgers University
New Brunswick, NJ
05.2021

Skills

  • Graphic Design & Branding (Canva)
  • Digital Marketing & SEO Optimization
  • Data Analysis & Reporting
  • Event Coordination & Logistics
  • Customer Relationship Management (CRM)
  • Microsoft Office Suite & Google Workspace

Timeline

Event Assistant

Eligo
06.2025 - Current

Bartender

Nonna's Citi Cucina
07.2023 - Current

Customer Experience Representative

Nina Shoes
05.2023 - 10.2023

Substitute Teacher (K-12)

ESS
09.2022 - Current

Administrative Intern

TUMI Corporate Headquarters
05.2018 - 09.2018

Data Collection Specialist

Edward J. Bloustein Center for Survey Research
01.2018 - 05.2018

Bachelor of Arts - Communication, Digital Communication, Information, Media

Rutgers University

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