Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emily Lake

Inwood,WV

Summary

Quality-focused Data Entry Clerk experienced in data processing, coding and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others.

Overview

15
15
years of professional experience

Work History

FACS Operator

Convergent Outsourcing
Gainesville, VA
10.2013 - Current
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Ensured compliance with company policies related to safety regulations in the workplace.
  • Performed data entry tasks, including updating customer information in databases.
  • Assisted users with setting up their workstations, printers, scanners and other peripherals.
  • Verified accuracy and sorted information to prepare source data for computer entry.
  • Monitored data inputs to manage and maintain accuracy.
  • Generated reports to track productivity and identify errors in data entry process.
  • Resolved discrepancies between source documents and computer entries through careful review.
  • Created spreadsheets to organize large volumes of data for analysis.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Analyzed and processed current data records to provide detailed reports.
  • Compiled data from source documents prior to data entry.
  • Identified, corrected, and reported data entry errors.
  • Adjusted settings for format, page layout and line spacing.
  • Maintained data entry requirements by following data program techniques and procedures.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
  • Entered data into spreadsheets, documents and databases with high accuracy rate.
  • Organized and filed data in appropriate locations for easy access to essential information.
  • Verified accuracy of data entry by reviewing, correcting, deleting or reentering information.
  • Maintained confidentiality of sensitive customer information records.
  • Organized paperwork according to established filing systems.
  • Accurately entered and updated customer data into the company database system.
  • Adapted quickly to changes in technology or workflow processes.

Cashier Team Lead

Hhgregg
Winchester, VA
01.2011 - 09.2013
  • Continually evaluated processes for improvement opportunities and implemented changes accordingly.
  • Identified discrepancies between actual sales figures and expected totals.
  • Assisted customers with locating items within the store when requested.
  • Managed scheduling, payroll, and time off requests for team members.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Monitored cashier performance, providing feedback as needed.
  • Analyzed sales data reports to identify trends in customer buying habits.
  • Developed strong working relationships with team members to foster collaboration.
  • Conducted inventory audits to ensure accuracy of product levels in the register area.
  • Processed refunds and exchanges according to company policy.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Ensured compliance with all safety regulations while performing tasks.
  • Performed daily opening and closing procedures for the register area.
  • Trained new cashiers on proper use of registers and store policies.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Coordinated with other departments when additional support was needed during peak hours.
  • Answered customer questions and provided store information.

Cashier

Linens 'n Things
Winchester, VA
07.2009 - 12.2010
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Answered customer inquiries regarding store policies and procedures.
  • Resolved customer complaints professionally in accordance with company policy.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Followed company security procedures for handling large sums of money.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Performed other duties as assigned by management.

Education

High School Diploma -

Millbrook High School
Winchester, VA
06-2009

Skills

  • Deadline-oriented
  • Microsoft Office expertise
  • File management expertise
  • Quality Control Procedures
  • Spreadsheet Management
  • Data transcription
  • Data Entry
  • Compiling Data
  • Data Processing
  • Microsoft Office proficiency
  • Error identification
  • Data input
  • Collecting information
  • Word Processing

References

References available upon request.

Timeline

FACS Operator

Convergent Outsourcing
10.2013 - Current

Cashier Team Lead

Hhgregg
01.2011 - 09.2013

Cashier

Linens 'n Things
07.2009 - 12.2010

High School Diploma -

Millbrook High School

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Emily Lake