Emily Lakin
Buchanan,MI
Summary
Experienced Office Manager and Certified Medical Administrative Assistant with a strong background in overseeing the daily operations of a busy, fast-paced medical office. Skilled in managing administrative tasks, scheduling, provider credentialing, insurance processes, and maintaining office efficiency. Adept at handling sensitive patient information, ensuring compliance with HIPAA regulations, and maintaining a high standard of care in both patient and office interactions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Medical Services
Redbud Health Services LLC
01.2019 - Current
- Phone Management & Patient Scheduling: Answered phones and managed patient appointments, ensuring efficient scheduling for multiple providers in a fast-paced office setting
- Provider Scheduling & Credentialing: Coordinated schedules for various providers and handled credentialing, including managing provider profiles and ensuring timely re-credentialing
- File Management & EMR Systems: Managed patient files and maintained accurate, up-to-date records using various EMR systems, ensuring compliance with confidentiality regulations
- Office Operations & Supervision: Maintained and supervised daily office operations, organized procedures, and supervised office staff to ensure smooth workflow and efficiency
- Communication with Clients & Providers: Acted as the primary point of contact for clients, effectively communicating with patients and provider offices to ensure clear and accurate information exchange
- Billing, Collections & Insurance: Processed daily collections, orders, and billing, including verifying insurance coverage and obtaining authorizations for patient treatments
- Insurance Authorization & Verification: Handled insurance verifications and prior authorizations, ensuring timely approvals for patient services
- Medical Documentation & Correspondence: Prepared and processed medical documentation, ensuring accuracy and compliance with provider standards
- Managed email and mail correspondence with patients and providers
- New Hire Onboarding: Managed onboarding for new staff, ensuring smooth integration into the office team and familiarization with office policies and procedures
- HIPAA Compliance & Confidentiality: Maintained accurate patient records and documentation, adhering to HIPAA regulations to ensure patient confidentiality
- Policy Development & Implementation: Developed and implemented office policies and procedures, streamlining administrative processes to improve office efficiency and patient care
- Daily Operations Management: Oversaw the administrative functions of a physical therapy office, ensuring seamless operation and effective staff coordination in a high-demand, fast-paced environment.
Assistant Manager
Pizza Hut
07.2010 - 02.2022
- Leadership and Team Management - Supervised, trained, and motivated a team of staff members to ensure smooth and efficient operations, maintaining high standards of service and teamwork
- Customer Satisfaction - Delivered excellent service, addressing customer concerns promptly to enhance satisfaction and build loyalty
- Inventory and Supply Management - Monitored and managed inventory levels to ensure adequate stock, reducing waste and maintaining freshness standards
- P&L Management and Cost Control - Assisted in managing Profit and Loss statements, tracking expenses, and identifying areas for cost savings to boost overall profitability
- Labor Cost Optimization - Managed scheduling and staffing to align with business demand, reducing labor costs while maintaining adequate coverage for peak hours
- Sales and Profitability - Assisted in achieving sales goals, promoting menu items, and implementing upselling strategies to increase revenue
- Scheduling and Staffing - Created efficient employee schedules to balance workload and optimize labor costs
- Health and Safety Compliance - Enforced health and safety standards, ensuring compliance with food safety regulations to maintain a clean and safe environment for employees and customers
- Cash Handling and Financial Accountability - Oversaw cash handling procedures, reconciled daily sales, and managed bank deposits to ensure financial accuracy
- Training and Development - Trained new hires and provided ongoing development for team members to maintain quality service and operational efficiency
- Conflict Resolution - Addressed and resolved any team or customer conflicts diplomatically, fostering a positive work environment and customer experience
- Order Accuracy and Quality Control - Ensured orders were completed accurately and met Pizza Hut's quality standards, leading to consistently high customer satisfaction.
Education
Certified Medical Administrative Assistant in Healthcare Management -
National Healthcare Association
11.2024
Skills
- Credentialing oversight
- Accreditation standards
- Utilization review
- Health care delivery management
- Patient records administration
- Patient relationship management
- HIPAA
- Quality of care standards
- Patient classification systems
- Physician assistance
- Multi-line telephone management
- Mail distribution
- Medical records confidentiality
- Transcription
- Managing patient records
- Industry software applications
- Follow-up skills
- Billing and coding
- Clinical and administrative support
Accomplishments
- Successfully managed an outpatient physical therapy clinic for 6 years, overseeing daily operations, staffing, and patient care.
- Passionate about helping individuals recover and return to their prior level of function, supporting them throughout their rehabilitation journey.
- Strong advocate for patient-centered care and improving quality of life through physical therapy interventions.
- Coordinated successful blood drives every 56 days, contributing to community health and wellness initiatives. Personally have donated over a gallon of blood since the drives have begun.
Certification
- ServSafe, 08/2016, Present
- CPR/BLS, 01/2023, 01/2026
- Certified Medical Administrative Assistant, 10/26, Present
- Hipaa Compliance, 01/2019, Present
Additional Information
Successfully managed an outpatient physical therapy clinic for 6 years, overseeing daily operations, staffing, and patient care., Passionate about helping individuals recover and return to their prior level of function, supporting them throughout their rehabilitation journey., Strong advocate for patient-centered care and improving quality of life through physical therapy interventions., Coordinated successful blood drives every 56 days, contributing to community health and wellness initiatives. Personally have donated over a gallon of blood since the drives have begun.
Timeline
Director of Medical Services
Redbud Health Services LLC
01.2019 - Current
Assistant Manager
Pizza Hut
07.2010 - 02.2022
Certified Medical Administrative Assistant in Healthcare Management -
National Healthcare Association
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