Emily Lam

• Streamline inventory processes by implementing efficient tracking and organization systems.
• Collaborate with warehouse team to ensure accurate and timely fulfillment of orders.
• Resolve inventory discrepancies, conduct root cause analyses and implement corrective measures to prevent future occurrences.
• Coordinated the receipt and storage of incoming shipments, verifying quantities against purchase orders and resolving discrepancies promptly.
• Inspect incoming and outgoing shipments to identify discrepancies with records.

• Compared recently sold area properties to determine competitive market prices.

• Resolved client concerns related to home purchases to maintain high satisfaction ratings.

• Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.

• Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.

• Serve as point of contact for Apple, Apple’s customers, and our partners by answering question and providing assistance in resolving Activation Lock issues for Apple’s business partners.

• Provide worldwide support for FMIP business.

• Maintain team production requirements set by management.

• Process and manage day to day email and phone business efficiently and ensure service levels are met.

• Make sound decisions by identifying issues which requires escalation, report issues and problems by following the appropriate escalation channels.