Summary
Overview
Work History
Education
Skills
Timeline
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Emily Lamson

Columbia,SC

Summary

Versatile team member offering over 14 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

14
14
years of professional experience

Work History

E-Commerce Personal Shopper

Walmart
03.2017 - Current
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
  • Tracked substitutions and informed customers of changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Maintained current knowledge of evolving changes on company standards.
  • Actively promoted e-commerce department services to customers by highlighting benefits and service offerings during in-store interactions.

Shift Supervisor

Round Table Pizza, Inc
07.2019 - 06.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.

Manager

Papa Murphy's
09.2009 - 03.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed detailed plans based on broad guidance and direction.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

High School Diploma -

Bear Creek High School
Stockton, CA
05.2009

Skills

  • Customer Buying Habits
  • Loss Prevention Goals Monitoring
  • Delivery Procedures
  • Accurate Money Handling
  • Personal Shopping
  • Proper Storage Procedures
  • Cash Counting
  • Food Handling Standards
  • Guest Satisfaction
  • Online Ordering Familiarity

Timeline

Shift Supervisor

Round Table Pizza, Inc
07.2019 - 06.2023

E-Commerce Personal Shopper

Walmart
03.2017 - Current

Manager

Papa Murphy's
09.2009 - 03.2017

High School Diploma -

Bear Creek High School

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Emily Lamson