Emily Lancaster

• Assisted customers by answering questions and fulfilling requests
• Processed POS transactions, including checks, cash and credit purchases or refunds
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
• Restocked, arranged and organized merchandise in front lanes to drive product sales
• Assisted cashier team with resolving problems and maintaining efficiency
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
• Quickly and accurately counted drawers at start and end of each shift
• Mentored new team members on POS system operation, customer service strategies and sales goals
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.

• Engaged with customers to effectively build rapport and lasting relationships
• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns
• Communicated with customers to understand needs and recommend appropriate solutions
• Prepared merchandise for sales floor by pricing or tagging
• Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
• Approached browsing customers to initiate conversations to determine buying preferences
• Performed stocking and informed management of low inventory quickly
• Answered product questions with up-to-date knowledge of sales and store promotions
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
• Worked several positions in office but eventually moved up to Plant Data Supervisor
• Viewed images to determine appropriate indexing decisions based on type of document
• Digitalized paper documents by scanning and uploading to electronic database
• Contacted appropriate agencies to complete searches, order records and obtain documents
• Compiled lists of mortgages, contracts and other documents pertaining to titles
• Assisted with preparation and submission of affidavits, deeds and other records for land purchases
• Learned fast typing and communication through working as an Indexer
• Assisted with Title work, such as putting together the signing package with Escrow Officer
• Assisted with Abstraction, and also Abstracted documents on my own
• Processed and Uploaded documents for the title plant
• Became adept at researching the plant and fixing errors through my position.

Policy Preparation Duties -

• Assisted in the development of departmental goals and objectives, contributing to overall company success.
• Participated in cross-functional teams working on various projects aimed at improving overall business performance.
• Collaborated with underwriting team to ensure accurate and timely policy issuance for clients.
• Continuously updated personal knowledge of the insurance industry by attending workshops, seminars, and professional networking events.
• Reduced errors in policy documentation by conducting thorough reviews and implementing quality control measures.
• Managed a high volume of daily policy transactions efficiently while maintaining strict attention to detail.
• Maintained up-to-date knowledge of industry regulations and guidelines to ensure compliance in all processed policies.
• Provided training to new hires on company-specific systems and processes, fostering a collaborative work environment.
• Streamlined data entry processes for enhanced accuracy in client records management systems.
• Assisted management in identifying areas for improvement resulting in more streamlined and efficient operations.
• Facilitated interdepartmental communication to address any discrepancies or issues found during the policy review process.
• Fostered strong relationships with insurance agents through regular communication and exemplary customer service skills.

Receptionist Duties -

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Escrow Assistant Duties -

• Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
• Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
• Obtained documents such as proof of insurance and HOA statements.
• Maintained open communication with lenders, brokers and borrowers.
• Followed-up on status of releases, policies, and return of recorded documents.
• Supported team members in managing their workload, contributing to a more productive work environment.
• Maintained organized files for easy access, increasing team efficiency during transaction reviews.
• Collaborated with real estate agents to address potential challenges, effectively resolving concerns before they escalated.
• Enhanced client satisfaction by delivering timely and accurate escrow services.
• Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
• Consistently updated client information in company database, keeping records accurate and up-to-date throughout the transaction process.
• Facilitated smooth document signing appointments, ensuring clients understood each step of the process.
• Returned executed loan packages to lender for review and approval in accordance with lender instructions.
• Expedited the resolution of any outstanding issues by proactively engaging relevant parties for prompt action on pending items.