Emily Lance
Grantsville
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Advisor
Big O Tires
10.2024 - 03.2025
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Salesman
Performance Toyota
10.2020 - 10.2024
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Door to Door Salesman
Aptive Environmental
02.2020 - 06.2020
- Achieved high levels of customer trust by maintaining professionalism at all times during interactions with prospects at their homes or businesses.
- Maintained knowledge of industry trends and competitor offerings, positioning our products as superior choices for customers'' needs.
- Expanded product reach by identifying new neighborhoods and territories for door-to-door sales campaigns.
- Implemented creative approaches when facing objections, ultimately overcoming barriers to secure successful transactions consistently.
- Boosted company revenue by consistently meeting and exceeding sales targets in a highly competitive market.
- Utilized strong negotiation skills to close deals effectively while maintaining positive relationships between the company and clients.
Retail Worker
Cabelas
10.2018 - 02.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Server
TopGolf
03.2018 - 07.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Sizzling Platter
06.2013 - 07.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Education
High School Diploma -
Viewmont
Bountiful05-2015
Skills
- Sales experience
- Customer service experience
- Brand awareness
- Building rapport
- CNA registered
- EMT course
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Airway Management & Ventilation Techniques Training – Various accredited organizations.
- EMS Safety Courses, Various accreditations focusing on safety within the EMS role.
Timeline
Sales Advisor
Big O Tires
10.2024 - 03.2025
Salesman
Performance Toyota
10.2020 - 10.2024
Door to Door Salesman
Aptive Environmental
02.2020 - 06.2020
Retail Worker
Cabelas
10.2018 - 02.2020
Server
TopGolf
03.2018 - 07.2019
Server
Sizzling Platter
06.2013 - 07.2018
High School Diploma -
Viewmont
Similar Profiles
Joseph HarperJoseph Harper
Technician C at Big O TiresTechnician C at Big O Tires
Samuel SuttonSamuel Sutton
Tire and Lube Technician at Big O TiresTire and Lube Technician at Big O Tires
Patrick ClousePatrick Clouse
Maintenance Technician at Big O TiresMaintenance Technician at Big O Tires