Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emily Landaverde

Eagle Mountain,UT

Summary

Dynamic and results-oriented professional with proven customer service and problem-solving abilities. Excelled in high-stress situations, enhancing customer loyalty through empathetic resolution of complaints. Active listening, adept at processing orders and managing money, significantly improving operational efficiency.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Caferio
09.2020 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Taking orders and processing refunds


Crew Team Member

McDonalds
01.2020 - 09.2020
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.

Education

High School Diploma -

Granite Connections
Salt Lake City, UT
05-2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Computer Proficiency
  • Money handling abilities
  • Microsoft Excel
  • Order Processing

Languages

Spanish
Full Professional

Timeline

Customer Service Representative

Caferio
09.2020 - Current

Crew Team Member

McDonalds
01.2020 - 09.2020

High School Diploma -

Granite Connections

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Emily Landaverde