Susan L. Lynam
Hatfield,PA
Summary
Education professional prepared for impactful roles in school governance and policy-making. Background in driving initiatives that enhance educational outcomes, with focus on collaboration and adaptability. Known for strategic planning and community engagement, bringing valuable insights and dependable leadership.
Overview
2026
2026
years of professional experience
Work History
Guidance Secretary, Penndale Middle School
North Penn School District
08.2005 - 06.2025
- Provide secretarial support to the four guidance counselors and the students assigned to their caseload.
- Answer phones, take messages, and disseminate information.
- Type and mail correspondence as requested.
- Assist administrators with standardized and final testing by preparing testing schedules.
- Maintain and update student cumulative folders.
- Complete and distribute change forms for student withdrawals, address changes, and any other changes affecting the student’s record.
- Scan and review the Midterm and Final Exams.
- Generate Honor Roll Certificates at the end of each marking period.
- Provide assistance with the processing of next year’s course selection.
- Input original requests.
- Make changes to requests.
- Generate reports as requested.
- Coordinated daily office operations, ensuring efficient workflow and communication among staff.
- Managed scheduling for guidance counselors, optimizing appointment availability for students.
- Generate and distribute student interim reports.
- Generate and distribute student report cards.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- NMTCC Contact and Follow-up.
- Assist the home school counselor with contact at the North Montco Technical Career Center, with correspondence and information dissemination.
Technology Assistant, Penndale Middle School
North Penn School District
08.2002 - 08.2005
- Assist in the installation of new hardware and software in the assigned building.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Identify, diagnose, and resolve hardware, software, and operating system problems and questions.
- Log and follow up on all open or pending service requests.
- Plan for building technology supply needs, ordering, and distributing supplies.
- Maintain a building inventory of technology hardware.
- Provide support for staff members in the use of Microsoft Office products.
- Test new software.
- Assisted in the implementation of new technology systems to enhance operational efficiency.
- Provided technical support for hardware and software issues, ensuring minimal downtime for users.
- Collaborated with team members to troubleshoot and resolve IT-related challenges promptly.
Systems Analyst/Senior Technical Analyst
Unisys
01.1992 - 01.2002
- Promoted to Systems Analyst from Technical Analyst in 1998.
- Ensured that the client, both external and internal, needs, and business objectives were being met.
- Lead Worldwide Web Administration for the Unisys Electronic Services Applications.
- Provided client support for the worldwide web-based Unisys Electronic Services Applications.
- Resolved client issues as the final escalation point for problem reporting before presentation to IT.
- Maintained and conveyed state-of-the-art knowledge within the web administrative arena.
- Produced Administrator Guide and User Guide documentation to aid the end user in the proper and most productive use of the applications.
- Served as a liaison with worldwide field organizations in an administrative consultant capacity.
- Created client web-based service home pages hosted by Unisys. Updated these pages as necessary, or provided clients with knowledge to revise the page.
- Aided clients in the proper use of the services provided to them via the applications.
- I wrote and delivered an updated entitlement product styles and permissions list that enhanced efficiency for the Unisys Domain Administrators.
- Recommended process modifications with regard to worldwide client needs.
- Implemented effective testing methodologies for new product-level releases.
- Collaborated with cross-functional teams to enhance system integration processes.
- Analyzed system requirements and specifications to improve software functionality.
Supervisor, Documentation Management Organization
Unisys
1988 - 1992
- Directed and supervised a team of three people in the daily activities of the organization.
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Authorized a direct external annual expense of approximately $500,000 for printing and microfiche services, charged by vendors.
- Arranged, negotiated, selected, and approved all printing and microfilming of all documentation developed for the support of Unisys Customer Services Engineering (CSE) Worldwide.
- Main liaison to the worldwide CSE organizations and support locations for the release and distribution of all technical information.
- Provided timely availability of printed technical information to the worldwide CSE environment.
- Mentored team members, fostering skill development and enhancing productivity.
Program Information Librarian Coordinator, DMO
Unisys
1985 - 1987
Program Information Librarian Senior, DMO
Unisys
1982 - 1985
Senior Clerk, DMO
Unisys
1979 - 1982
Payroll Clerk, Payroll Department
Unisys
1976 - 1979
Department Clerk, Payroll Department
Unisys
1973 - 1976
Education
Associate of Science - Business Management
Montgomery County Community College
Blue Bell, PA01-1973
Skills
- Exceptional organization
- Office administration
- Data entry proficiency
- Appointment scheduling
- Calendar management
- Teamwork and collaboration
Leadership
North Penn Educational Support Professional Association
- President: 2012 - 2018
- Treasurer: 2007 – 2012
North Penn Music Aides
- 2nd Vice President of Publicity: 2009 - 2011
Beta Sigma Phi Sorority
- Past President
- Past Council President
- Past Council Vice Present
- Past Chapter President
- Past Chapter Treasurer
- Past State Convention Chairperson
- Past State Convention Treasurer
Timeline
Guidance Secretary, Penndale Middle School
North Penn School District
08.2005 - 06.2025
Technology Assistant, Penndale Middle School
North Penn School District
08.2002 - 08.2005
Systems Analyst/Senior Technical Analyst
Unisys
01.1992 - 01.2002
Supervisor, Documentation Management Organization
Unisys
1988 - 1992
Program Information Librarian Coordinator, DMO
Unisys
1985 - 1987
Program Information Librarian Senior, DMO
Unisys
1982 - 1985
Senior Clerk, DMO
Unisys
1979 - 1982
Payroll Clerk, Payroll Department
Unisys
1976 - 1979
Department Clerk, Payroll Department
Unisys
1973 - 1976
Associate of Science - Business Management
Montgomery County Community College