Emily Lane
Las Vegas,NV
Summary
Driven and skilled cosmetologist with experience at Paul Mitchell The School Las Vegas, adept in hair styling and sanitation practices. Excelled in client satisfaction and revenue growth through effective social media marketing and personalized service. Demonstrated strong teamwork and communication abilities, enhancing customer experiences and fostering repeat business.
Overview
2
2
years of professional experience
Work History
Cosmetology Student
Paul Mitchell The School Las Vegas
05.2023 - 05.2024
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Recommended products for clients based on individual needs.
- Checked in with clients to confirm comfort throughout appointments and services.
- Studied advanced techniques to develop proficiency and better serve customers.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Offered exceptional service and support to walk-in and scheduled customers.
- Used social media platforms to promote salon and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Demonstrated thorough knowledge of all salon products and services.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Increased revenue through effective customer service and inventory management.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Educated clients on how to maintain healthy hair.
Front Desk Receptionist
Bluegreen Vacations
08.2022 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Entered and updated sensitive customer information during check-ins and room changes.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
- Resolved customer problems and complaints.
Barista
Starbucks
01.2022 - 09.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Education
Cosmetology Certificate - Cosmetology
Paul Mitchel The School
Las Vegas05.2024
High School Diploma -
Penn Foster Career School
Scranton, PA05.2022
Skills
- Hair Styling
- Sanitation Practices
- Continuing education
- Blowout Techniques
- Updo creations
- Highlighting methods
- Haircutting techniques
- Chemical treatments
- Waxing services
- Social Media Marketing
- Shampooing and Conditioning
- Hair Cutting and Trimming
Timeline
Cosmetology Student
Paul Mitchell The School Las Vegas
05.2023 - 05.2024
Front Desk Receptionist
Bluegreen Vacations
08.2022 - 04.2023
Barista
Starbucks
01.2022 - 09.2022
Cosmetology Certificate - Cosmetology
Paul Mitchel The School
High School Diploma -
Penn Foster Career School
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