Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Emily Laudizio

Henderson,NV

Summary

Skilled Gourmet Food Server with background in high-end dining establishments and a passion for training. Possess strong knowledge of gourmet food and beverage pairings, providing exceptional customer service, and maintaining a clean and organized serving area. Demonstrated ability to handle fast-paced environments while ensuring guest satisfaction. Notable for improving overall dining experience leading to increase in return customers.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Gourmet Food Server

Delilah at The Wynn
Las Vegas, NV
09.2023 - Current
  • Display enthusiasm and knowledge about the venue's food, wine, and unique atmosphere.
  • Consistently anticipate guests' needs through tour-guiding the menu and asking relevant questions in order to achieve a personalized, memorable, one-of-a-kind dining experience.
  • Maintain order and cleanliness of work areas to conform with health codes.
  • Quickly and accurately take, record, and enter orders into the POS system to ensure the delivery of prompt and flawless service.
  • Utilize Sommelier to ensure that each guest receives the ideal wine pairing to complement their meal.
  • Consistently exceed sales expectations by frequently refreshing my knowledge in regard to each aspect of the venue.
  • Not afraid to ask for help when needed.
  • Receive frequent customer compliments for going above and beyond.
  • Assertively upsell alcoholic beverages, appetizers, and desserts.
  • Maintain professional demeanor during interactions with customers and co-workers.
  • Always willing to go the extra mile without hesitation.

Gourmet Food Server

Tableau at The Wynn
Las Vegas, NV
05.2016 - 09.2024
  • Displayed enthusiasm and advanced knowledge of the venue's menu and history.
  • Consistently went above and beyond my normal duties in offering assistance to my fellow teammates, as well as requesting their assistance when needed.
  • Quickly and accurately took, recorded, and entered orders into the POS to ensure a prompt and flawless dining experience.
  • Successfully anticipated each guest's needs in tour-guiding the menu and asking the right questions in order to provide a personalized and memorable experience.
  • Maintained the highest standards of cleanliness and sanitation in accordance with the Nevada Health Code.
  • Regularly trained new employees to ensure they received all of the knowledge pertinent to feeling comfortable and becoming successful members of the team.
  • Constantly exceeded sales expectations.
  • Repeatedly requested by the resort's regular guests and VIPs.
  • Was not afraid to ask for help when needed.

Fine Dining Food Server/Lead Server Trainer

The Portland City Grill
Portland, OR
09.2014 - 05.2016
  • Displayed enthusiasm and knowledge about the venue's menu and products.
  • Delivered quality service by providing a warm and welcoming environment.
  • Consistently upsold high-end wine, liquor, and five-course meal experiences with a professional appearance and mannerisms.
  • Ensured dining tables were set according to event and fine dining service standards.
  • Facilitated new hire training classes when scheduled, sharing pertinent information regarding job description, including food and wine matrices, standards of service, and role expectations, and providing relevant testing in all areas.
  • Developed and maintained positive and professional working relationships with the entire team to reach and exceed business goals.
  • Assisted teammates when needed, as well as asking for help when I needed it.

Upscale Food Server/Fine Dining Food Server/Lead Server Trainer

Redstone American Grill
Maple Grove, MN
08.2009 - 09.2014
  • Consistently provided professional, friendly, and engaging service.
  • Accommodated guests' requests with exceptional issue-solving skills.
  • Successfully anticipated guests' needs by personalizing each dining experience.
  • Facilitated monthly new hire classes, educating team members in all areas of food and beverage, history of the venue, steps of service, and role expectations, and providing necessary testing and counseling if needed.
  • Maintained clean and presentable tables with tableware, linens, and spotless glassware.
  • Maintained cleanliness throughout the venue in accordance with company and health code standards.
  • Consistently held myself to a higher standard in order to set an example for my teammates.

Food Server/Trainer/Classroom Facilitator

The Cheesecake Factory
Chicago, IL
02.2002 - 08.2009
  • Created an environment where absolute guest satisfaction was my highest priority.
  • Facilitated all New Hire Orientations from start to finish.
  • Educated all applicable new hires on all Food, Beverage, and Dessert Menus and provided and graded all necessary testing.
  • Regularly organized and facilitated Train the Trainer classes.
  • Successfully opened two new locations as T3, training over 100 service team members by providing necessary materials and personal expertise on how to be successful within their role with the company.
  • Maintained, exceeded, and taught all service standards set forth by the company.
  • Repeat Up-Sell contest champion.
  • Consistently exceeded all Secret Shopper standards.

Skills

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  • PparentNodeinsertBefore(a, p);
  • (document, 'https://cdnsprigcom/shimjs', environmentId);
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  • Default to meta, but if we get a message from another known origin, roll with it
  • Var knownOrigins = ['https://wwwdropboxcom', 'https://paperdropboxcom'];
  • If (expectedOrigin !== origin && knownOriginsindexOf(origin) !== -1) {
  • ExpectedOrigin = origin;
  • Function recieveMessage(message) {
  • Ignore messages that don't come from parent
  • If (messagesource !== windowparent) {
  • Return;
  • Recieve messages from metaserver and Paper
  • UpdateExpectedOrigin(messageorigin);
  • If (messageorigin !== expectedOrigin) {
  • Data = messagedata;
  • Switch (dataeventType) {
  • Case 'setUserId':
  • WindowSprig('setUserId', dataeventDatauserId);
  • Break;
  • Case 'setWindowDimensions':
  • WindowSprig('setWindowDimensions', dataeventDatawidth, dataeventDataheight);
  • Case 'trackEvent':
  • WindowSprig('track', dataeventDataeventName);
  • Case 'addAttribute':
  • WindowSprig('setAttribute', dataeventDatakey, dataeventDatavalue);
  • Case 'removeAttribute':
  • WindowSprig('removeAttributes', [dataeventDatakey]);
  • Case 'logout':
  • WindowSpriglogoutUser();
  • Case 'displayTestSurvey':
  • If (!IS_PROD) {
  • Displays a test survey from Userleap
  • The survey id here corresponds with a test survey in Userleap's dev environment
  • WindowSprigdisplaySurvey(10323);
  • Default:
  • Consolelog("invalid event type: " dataeventType);
  • WindowaddEventListener('message', recieveMessage, false);
  • Send a message to the parent to resize the parent to survey iframe size
  • Function resizeIframe(data) {
  • Var surveyFrame = windowdocumentgetElementById('ul-frame');
  • If (surveyFrame) {
  • Var surveyWidth = datacontentFrameWidth parseInt(surveyFramestylewidth);
  • Var surveyHeight = datacontentFrameHeight parseInt(surveyFramestyleheight);
  • Var messageData = {
  • EventType: 'surveyResized'
  • SurveyHeight: surveyHeight
  • SurveyWidth: surveyWidth
  • WindowparentpostMessage(messageData, expectedOrigin);
  • Function surveyClosed() {
  • EventType: 'surveyClosed'
  • Function surveyPresented() {
  • Var messageData =
  • Strong Work Ethic
  • Exceptional customer service
  • Food allergy awareness
  • Stress Tolerance
  • Professional Appearance
  • Salesmanship
  • Menu Memorization
  • Order Accuracy
  • Staff Training and Development
  • Food safety knowledge
  • Working with Diverse People
  • Positive Attitude
  • Interpersonal Skills
  • Food and beverage pairing
  • Attention to Detail
  • Problem-Solving
  • Food and Safety Standards
  • Fast-Paced Environment
  • Productivity and Efficiency
  • ServSafe Certification
  • Complex Problem-Solving
  • Menu item familiarity

Certification

  • Food Handler Safety Card #2604095 Expiration Date 5/18/2025
  • TAM Card #OE2020115017 Expiration Date 11/01/2024
  • Alcohol Awareness Training Card #20102922 Expiration Date 10/29/2024
  • Las Vegas Metropolitan Police Department Sheriffs Card #8719410 Expiration Date 09/05/2028

Timeline

Gourmet Food Server

Delilah at The Wynn
09.2023 - Current

Gourmet Food Server

Tableau at The Wynn
05.2016 - 09.2024

Fine Dining Food Server/Lead Server Trainer

The Portland City Grill
09.2014 - 05.2016

Upscale Food Server/Fine Dining Food Server/Lead Server Trainer

Redstone American Grill
08.2009 - 09.2014

Food Server/Trainer/Classroom Facilitator

The Cheesecake Factory
02.2002 - 08.2009
  • Food Handler Safety Card #2604095 Expiration Date 5/18/2025
  • TAM Card #OE2020115017 Expiration Date 11/01/2024
  • Alcohol Awareness Training Card #20102922 Expiration Date 10/29/2024
  • Las Vegas Metropolitan Police Department Sheriffs Card #8719410 Expiration Date 09/05/2028

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Emily Laudizio