Emily Laufenberg
Rachel Wolfe
Highland
2
Languages
1
Certification
1
year of professional experience
Detail-oriented professional with hands-on experience in building maintenance and office administration. Skilled in troubleshooting, time management, and exceptional customer service delivery. Committed to enhancing operational efficiency and guest satisfaction through proactive maintenance practices.
Work History
Maintenance Technician
4 Months- Diagnosed and repaired mechanical issues in park machinery, enhancing operational efficiency.
- Conducted routine maintenance on recreational facilities and equipment to ensure optimal functionality.
- Performed inspections on facilities to identify areas needing repairs or improvements, contributing to guest satisfaction.
- Assisted in maintaining cleanliness and safety standards throughout the recreation area grounds.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures
Office Assistant
4 Months- Managed daily office operations, ensuring efficient workflow and organization.
- Coordinated communication between departments, fostering collaboration and information sharing.
- Assisted in scheduling events and activities, enhancing visitor experience at recreation area.
- Supported inventory management, tracking supplies to maintain operational readiness.
- Coordinated front desk operations, ensuring seamless guest check-in and appointment scheduling.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Utilized office software to create reports and manage daily administrative tasks efficiently.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
Babysitter
1 Year 3 Months- Supervised children during playtime, ensuring safety and engagement in age-appropriate activities.
- Assisted with homework and educational activities, fostering a supportive learning environment.
- Managed daily schedules and routines to create consistency for children's activities and rest periods.
- Prepared nutritious meals and snacks, promoting healthy eating habits among children.
- Adapted to varying needs of children, demonstrating flexibility in approaches to caregiving situations.
- Organized recreational outings and creative projects that encouraged social interaction among peers.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up playroom.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Education
High School Diploma
- Honor Roll 2024
- Extracurricular Activities: Basketball, Volleyball, and Softball
- Honor Roll 2025
- 3.7 GPA
- Elected to Vice President for FFA in 2025
- FFA Member
- FBLA Member
- Forensics Member
- Drama Club Member
Certified Nursing Assistant
Skills
Building maintenance
Preventive maintenance
Troubleshooting skills
Maintaining safe environment
Safety awareness
Maintenance reporting
Schedule management
Documentation management
Inventory management
Housekeeping
Time management
Problem-solving
Critical thinking
Strong work ethic
Flexible availability
Customer service
Certification
- CNA - Certified Nursing Assistant
Languages
Spanish
Limited Working
English
Full Professional
Interests
Knitting and Crocheting
Baking
Outdoor Recreation
Blogging/Vlogging
Youth Development Programs
Gym Workouts
Reading
Cooking
Watching Movies and TV Shows
Acting and Theater
Playing Sports
Timeline
Maintenance Technician
Blackhawk Lake Recreation Area
04.2026 - CurrentRead More
Office Assistant
Blackhawk Lake Recreation Area
04.2026 - CurrentRead More
Babysitter
Rachel Wolfe
05.2025 - CurrentRead More
Highland High School
High School Diploma
Read More
Southwest Wisconsin Technical College
Certified Nursing Assistant
Read More