Emily Layman

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Recruiting, hiring and mentor new hires during their onboarding process, ensuring they were well-equipped to excel in their roles.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Fostered a positive work environment by cultivating strong relationships between team members and consistent recognition of individual achievements.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility. EBITDA, KPIs
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Maintained open lines of communication with District Director, sharing pertinent information about store performance and requesting support when needed.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations, specifically in areas of Talent Acquisition and Development
• Lead team to effectively outreach during special events to drive foot traffic into the store, increase sales and attract new customers
• Evangalized a loyalty program that boosted repeat business and increased overall sales revenue.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance and better retention.
• Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefi
• Interacted well with customers to build connections and nurture relationships.
• Lead/mentor district team as a Talent Scout (part of CO Talent Acquisition team), in areas of networking, recruiting, talent development, sourcing candidates, and 1-1 mentorship. Partner with DD on hiring projects.Traveled to many stores to assist with NSO, temp space, renos, home office.Participated in trunk shows, various trainings on active incident, disruptive customer training, ops and selling culture training, OAD and more.

Over 2 years employed rotated through all three assistant assignments of hardlines, softlines, and HR/building. Major areas of impact were hiring, running day to day business needs, lead teams/departments, receiving and truck/back of house and cash office. Mentorship with SM was critical as I learned a lot from him. Traveled to other stores to assist during big events.

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Increased sales through effective merchandising strategies and targeted promotions.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Oversaw daily operations to maintain store cleanliness and organization.