Emily Leary
Levittown
Summary
Highly organized and detail-oriented administrative professional with experience in customer service, invoicing, and operational support. Expert in utilizing Microsoft Office and skilled in handling a diverse range of responsibilities, including managing customer inquiries, coordinating appointments, and onboarding staff. Recognized for delivering exceptional service, ensuring smooth daily operations, and contributing to the overall success and efficiency of the team.
Overview
5
5
years of professional experience
Work History
Office Administrator/Supervisor
Ryann's Wines
07.2023 - Current
- Process and verify invoices, ensuring accuracy in billing and data entry.
- Expedite invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Address customer inquiries, suggestions, and concerns with a high level of professionalism and responsiveness, ensuring customer satisfaction.
- Conduct staff training on policies, procedures, and product knowledge to maintain service standards.
- Assist with recruitment efforts by reviewing resumes, scheduling interviews, and coordinating candidate communications.
- Manage phone systems, efficiently directing calls to appropriate departments and ensuring smooth communication.
- Oversee daily store operations, including opening and closing procedures, cash handling, inventory management, and staff supervision.
- Lead and facilitate new hire orientations, ensuring smooth onboarding processes, effectively communicating company policies, and setting clear expectations to integrate new employees into the team.
Cashier
Ryann's Wines
07.2022 - 07.2023
- Provided personalized service by offering product recommendations and answering questions to enhance the customer experience.
- Effectively promoted sales, increasing customer engagement and contributing to overall sales growth.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Office Administrative Assistant
Concrete Solutions Laboratory
06.2020 - 06.2022
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained organized digital and physical filing systems, ensuring efficient access to records and reports.
- Coordinated and compiled staff data, generating comprehensive reports for clients in a timely and professional manner.
- Managed incoming and outgoing mail, guaranteeing accurate and prompt distribution to clients.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
Education
Bachelor of Science - Speech-Language Pathology
Long Island University, C.W. Post Campus
Brookville, NY05.2024
Skills
- Customer Service & Relations
- Data Entry
- Invoicing
- Office Administration and Management
- Mentorship and Personal Development
- Staff Training & Supervision
- Strong Communication Skills
- Microsoft Office Proficiency
- Work Planning and Prioritization
- Negotiation and conflict resolution
- Onboarding and orientation
Timeline
Office Administrator/Supervisor
Ryann's Wines
07.2023 - Current
Cashier
Ryann's Wines
07.2022 - 07.2023
Office Administrative Assistant
Concrete Solutions Laboratory
06.2020 - 06.2022
Bachelor of Science - Speech-Language Pathology
Long Island University, C.W. Post Campus
Similar Profiles
Sarah AhlbornSarah Ahlborn
Wine Club & Membership Lead/Coordinator at Foley Family Wines & SpiritsWine Club & Membership Lead/Coordinator at Foley Family Wines & Spirits
MONADHI JAYASINGHEMONADHI JAYASINGHE
Account Sales Executive at Jackson Family winesAccount Sales Executive at Jackson Family wines
Kayra YalcinkayaKayra Yalcinkaya
Shop assistant at Rosebery Wines LtdShop assistant at Rosebery Wines Ltd