Emily Lee
Richmond,VA
Summary
Motivated employee with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. I always take the initiative because I find it extremely necessary to always stay on top of my tasks. I work well with others, and am always open to learning new and better ways to get things done.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server / Hostess
Gordonsville Icehouse
10.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Cashier /Ice Cream Scooper
Moo Thru
05.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Learned duties for various positions and provided backup at key times.
- Advertised specials (including special flavors, toppings, etc.) to customers in order to get more sales.
- Treated children with kindness and excitement, offering samples to make sales easier.
- Learned to make waffle cones / bowls.
Caregiver
Private Client
11.2021 - 05.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Education
High School Diploma -
Orange County High School
Orange, VA05.2023
Skills
- Table Bussing
- Supply Restocking
- Food Running
- Order Management
- Guest Engagement
- Safe Food Handling
- Service Prioritization
- POS Systems
- Order Accuracy
- Food Sales and Promotion
- Cash Handling
Certification
- CNA - Certified Nurse Assistant
Timeline
Server / Hostess
Gordonsville Icehouse
10.2022 - 08.2023
Cashier /Ice Cream Scooper
Moo Thru
05.2022 - 10.2022
Caregiver
Private Client
11.2021 - 05.2022
High School Diploma -
Orange County High School
- CNA - Certified Nurse Assistant
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