Emily Leingang
ROCHESTER,WA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Experienced Cashier with background in customer service and retail. Detail-oriented, friendly and hardworking. Hardworking Professional House Cleaner knowledgeable about cleaning all areas of homes. Plans and completes jobs under tight deadlines. Adept at working alone or as part of a team to complete cleaning projects with a quality-driven approach. Proficient in handling chemicals, using equipment safely and maintaining high customer service. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Professional House Cleaner
Best Blessed Cleaning
03.2019 - Current
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Delivered aesthetically pleasing results with expert furniture arrangement, maximizing space utilization within rooms.
- Wiped walls, decoration, and appliances.
- Improved efficiency in housecleaning tasks through ongoing professional development workshops and training sessions on industry best practices.
- Washed and put away kitchen dishes, utensils and glassware.
- Provided exceptional customer service by addressing concerns promptly and adapting services based on feedback received from clients.
- Dusted picture frames and wall hangings with cloth.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Fostered long-lasting professional relationships with clients, leading to repeat business and a positive reputation in the industry.
Cashier Team Lead
Burger Claim
10.2023 - 01.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Restocked and organized merchandise in front lanes.
- Operated cash register to record transactions accurately and efficiently.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Led cashiers and associates in providing thoughtful customer service.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Housekeeper
Great Wolf Lodge
07.2018 - 01.2019
- Handled requests for extra linens, toiletries and other supplies.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cashier
WinCo Foods
07.2018 - 01.2019
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Processed refunds and exchanges in accordance with company policy.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Welcomed customers and helped determine their needs.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Food Service Worker
Taco Johns
09.2005 - 05.2008
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Processed customer payments and balanced cash drawers.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
GED -
NIC
Coeur D'Alene, ID06.2005
Skills
- Policies and Procedures
- Customer Service
- Positive Attitude
- Cash Drawer Reconciliation
- Customer Assistance
- Creative Thinking
- Team Leadership
- Honest and Dependable
- Teamwork
- Housekeeping
- Residential Cleaning
- Time Management
- Strong Work Ethic
Timeline
Cashier Team Lead
Burger Claim
10.2023 - 01.2024
Professional House Cleaner
Best Blessed Cleaning
03.2019 - Current
Housekeeper
Great Wolf Lodge
07.2018 - 01.2019
Cashier
WinCo Foods
07.2018 - 01.2019
Food Service Worker
Taco Johns
09.2005 - 05.2008
GED -
NIC
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