Emily LePage

• Completing organized processes using return paperwork and credit requests that are then used by the accounting department to settle credits and disputes.
• Analyze return paperwork from warehouse employees and follow company guidelines to determine whether a customers claim for credit can be disputed to save the company money.
• Use company software to issue credits and corrective invoices for the accounting department to then settle.
• Use spread sheets to organize and keep track of credits issued, and disputes sent.
• Work closely with the accounting department to ensure that all account balances are taken care of by end of month.

• Managed the delivery, merchandiser, and full service vending departments
• Made weekly schedules for all three departments, and handled making arrangements for employee vacations, PTO, etc.
• Completed daily routing and scheduling for the delivery team, gate checks, and ensuring delivery truck drivers have what they need to complete a safe route.
• Worked closely with the warehouse department to ensure that when trucks were being loaded for my delivery team, everything was locked in safely to prevent products from being damaged during delivery and to ensure they were being loaded in the most time efficient way for my drivers to complete a route.
• Ensured that all drivers qualifications were up-to-date.
• Completed a DOT audit with our Albany team to ensure laws, policies, and proper procedures were being followed.
• Handled customer complaints and inquiries.
• Assisted with training and development of team members.
• Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
• Managed daily operations of the service department, maintaining a high level of organization and productivity.
• Monitored team's performance and gave feedback when necessary.
• Collaborated with other department managers to ensure that my delivery and merchandiser teams' efforts were belding well with the sales team's efforts.

• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Updated pricing and signage to complete product displays and educate customers.
• Inspected merchandise for quality and arranged proper display location on floor.
• Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
• Maintained thorough knowledge of products, pricing, promotions, and merchandising techniques.
• Created displays to showcase products in stores.
• Assisted customers in selecting the right products based on their specific needs.
• Ensured compliance with company policies, procedures, and regulations related to merchandising activities.
• Ensured that incoming product was displayed in accounts and made available for consumers to purchase.

Since my position was part time while I was in school, I did have the opportunity to gain experience in sales in both small and large format accounts, and in several different routes/locations - during the summer which is a time of year in which large volumes of products are being sold. In this role I:

• Analyzed sales data to identify trends and opportunities to place more accurate orders.
• Communicated with account managers and receivers in order to meet customer needs and consumer demands.
• Provided feedback on product performance and recommended changes as needed.
• Collaborated with managers to ensure timely delivery of merchandise.
• Kept account managers informed on new products, changes to product line, and new product displays and opportunities.