Summary
Overview
Work History
Education
Skills
Timeline
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Emily LeRoy

Bethlehem ,GA

Summary

Dynamic real estate professional with a proven track record at A&E Real Estate Sales and Management Inc. Skilled in operations management and client relationship management, I successfully enhanced customer satisfaction and streamlined processes. Adept at negotiating contracts and conducting market analysis, I consistently delivered exceptional service and fostered lasting client relationships.

Overview

24
24
years of professional experience

Work History

Owner/Operator

Myers Realty Plus LLC
11.2023 - 09.2024
  • Managed daily operations to ensure efficient workflow and service delivery.
  • Developed customer relationships with tenants, vendors, and owners to enhance satisfaction and loyalty.
  • Oversaw inventory management, ensuring optimal stock levels and organization.
  • Designed promotional strategies to attract new customers and increase visibility. This included but not limited to software to help with marketing strategies. Buildium
  • Conducted market research to identify trends and adjust market rental rates accordingly.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Spoke professionally with customers regarding complaints and maintenance request gathering all necessary information to make informed decisions and address issues with the property owners and contractors involved.
  • Consulted with customers to assess needs and propose optimal solutions concerning any emergency or non emergency maintenance request along with other request pertinent to their lease.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Negotiated contracts with vendors to secure favorable terms for the business and our clients.
  • Uploaded tenant profiles into our software along with running Tenant applications and background checks.
  • Process 1099s for property owners each year and supplied yearly expense reports.
  • Take in rent payments, pay property owners, file evictions, and any other administrative jobs that are required.

Real Estate Agent

A&E Real Estate Sales and Management Inc
01.2004 - 11.2023
  • Cultivated strong client relationships to provide exceptional service in property transactions.
  • Conducted market research to identify emerging trends and pricing strategies for listings.
  • Facilitated property showings and open houses, showcasing features to potential buyers.
  • Generated comprehensive marketing materials, including brochures and online listings, enhancing property visibility.
  • Negotiated contracts and agreements, ensuring favorable terms for clients while maintaining compliance with regulations.
  • Collaborated with mortgage lenders and inspectors to streamline transaction processes for clients.
  • Developed and implemented effective follow-up systems to ensure client satisfaction post-transaction.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Communicated with clients to understand property needs and preferences.
  • Advised clients on market conditions and property value for informed decision-making.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
  • Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
  • Presented purchase offers to sellers for consideration.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Provided clients with detailed comparative market analyses, helping them understand property values and make strategic decisions.
  • Utilized advanced CRM tools to manage client interactions efficiently, ensuring timely follow-up and service delivery.
  • Guided first-time homebuyers through purchasing process, making it less daunting and more understandable.
  • Negotiated favorable terms for buyers, ensuring their satisfaction and future referrals.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
  • Developed new business and managed new and existing clients.
  • Worked as office manager from 2004-2020
  • I went to school for my real estate license in 2021 and I took over the company as owner operator from my father after my Mother passed away. She was the Broker/Owner
  • In 2023 I dissolved A&E Real Estate Sales and Management INC and opened up an LLC.
  • This was a property management and sales company so not only did we find homes for buyers and sell homes for sellers. We also managed about 78 single-family homes we processed rental applications for qualified tenants and took care of the day-to-day operations in needs of those properties.

Massage Therapist

Massage Envy
01.2007 - 09.2008
  • Delivered customized therapeutic massages to address specific client requirements.
  • Ensured treatment rooms met sanitation standards through consistent cleanliness and organization.
  • Collaborated with team members to develop individualized treatment plans for clients, promoting effective results.
  • Assessed client conditions through thorough evaluations, adapting techniques for optimal comfort and effectiveness.
  • Participated in continuous training sessions to refine skills and stay updated on industry trends and techniques.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Utilized deep tissue, Swedish massage therapy techniques to provide options to customers.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Addressed specific client concerns through targeted therapeutic massage interventions.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
  • Increased repeat client bookings by delivering exceptional customer service and follow-up care advice.
  • Prepared oils and lotions for massages.
  • Maintained accurate and up-to-date client records.

Cashier

Chick Fil A
03.2001 - 08.2002
  • Processed customer transactions accurately using point-of-sale systems.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of the front counter and dining area.
  • Handled cash, credit, and gift card transactions while ensuring compliance with policies.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Certificate of Massage Therapy - Massage Therapy

Georgia Academy of Therapeutic Massage
Milledgeville, GA

Real Estate

Georgia MLS School
Morrow, GA
2021

High School Diploma -

Fayette Evening High School
Fayetteville, GA
2004

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Sales negotiation
  • Personnel management
  • Negotiation
  • Operations oversight
  • Inventory management
  • Payroll processing
  • Relationship management
  • Operational reporting
  • Business operations management
  • Client relationship management
  • Financial reporting
  • Market analysis
  • Vendor negotiation
  • Dependable and reliable
  • Customer service
  • Accurate record keeping
  • Time management
  • Attention to detail
  • Verbal and written communication

Timeline

Owner/Operator

Myers Realty Plus LLC
11.2023 - 09.2024

Massage Therapist

Massage Envy
01.2007 - 09.2008

Real Estate Agent

A&E Real Estate Sales and Management Inc
01.2004 - 11.2023

Cashier

Chick Fil A
03.2001 - 08.2002

Certificate of Massage Therapy - Massage Therapy

Georgia Academy of Therapeutic Massage

Real Estate

Georgia MLS School

High School Diploma -

Fayette Evening High School

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Emily LeRoy