Emily Licon
Summary
Dedicated and dependable professional with over two years of experience in security and supervision, along with a strong background in customer service and retail management. Bilingual in English and Spanish with strong communication, problem-solving, and organizational skills.
Overview
5
5
years of professional experience
Work History
Detention Officer
Otero County Processing Center
Chaparral
07.2024 - Current
- Supervised detainee activities in compliance with facility regulations.
- Conducted security checks to ensure safety and prevent contraband entry.
- Managed intake and processing of new detainees efficiently and professionally.
- Documented incidents and maintained accurate records of detainee behavior.
- Trained new staff on procedures, safety protocols, and emergency responses.
- Enforced facility rules to maintain order and discipline among detainees.
- Assisted medical staff in coordinating health assessments for detainees.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
- Escorted inmates from one area of the detention center to another safely and securely.
- Ensured compliance with federal, state, and local regulations concerning detainee rights and facility operations.
Sales Associate
Champs Sporting Goods
El Paso
08.2023 - 06.2024
- Assisted customers in product selection and provided knowledgeable recommendations.
- Educated customers about promotional events and loyalty programs available in-store.
- Trained new associates on store policies, procedures, and operational standards.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Night Shift Manager
Little Caesars Pizza
El Paso
08.2021 - 08.2023
- Supervised night shift operations for busy pizza restaurant.
- Trained staff on food safety and hygiene practices.
- Managed inventory levels and ordered supplies as needed.
- Ensured quality control of food preparation and service standards.
- Maintained cleanliness and organization of kitchen and dining area.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
Education
Parkland High School
El Paso, TXSkills
- Security management
- Safety protocol enforcement
- Staff training
- Effective communication
- Customer service
- Team leadership
- Records maintenance
- Discipline and Control
- Conflict resolution
Languages
English
Professional
Spanish
Professional
Timeline
Detention Officer
Otero County Processing Center
07.2024 - Current
Sales Associate
Champs Sporting Goods
08.2023 - 06.2024
Night Shift Manager
Little Caesars Pizza
08.2021 - 08.2023
Parkland High School