Emily Lim
El Dorado Hills,CA
Summary
Used to work at BJ Cinnamon and was tasked with making drinks (e.g. coffees, smoothies, and teas), also prepared breakfast sandwiches made to order, tend to incoming customers to ensure their enjoyable experiences, and last but not least, clean up the shop during closing time. Motivated cashier/barista with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Organized and a dependable candidate successful at managing multiple priorities with a positive attitude am looking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Customer Server
Vearady Chea
402 E Bidwell St, Folsom, CA 95630
06.2023 - 02.2024
- Enhanced customer satisfaction by swiftly addressing and resolving inquiries and concerns.
- Streamlined customer service processes for increased efficiency and improved response times.
- Strengthened customer relationships by providing personalized assistance and tailored solutions.
- Managed high call volumes, maintaining professional demeanor and ensuring prompt resolutions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Reduced wait times by efficiently prioritizing tasks and managing multiple requests simultaneously.
- Built rapport with customers, fostering long-term loyalty through attentive support and communication.
- Maintained thorough knowledge of products, services, policies, and procedures to provide accurate information to customers.
- Provided comprehensive product training for new employees, promoting teamwork and skill development within departments.
- Developed strong working relationships with cross-functional teams to better serve needs of customers.
- Effectively managed challenging situations involving dissatisfied customers while maintaining composure.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
Milpitas High School
Milpitas, CA06.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Safe Food Handling
- Guest Engagement
- Hospitality service expertise
- Quality Control
- Food safety understanding
- Menu Memorization
- Service prioritization
- Supply Restocking
- Food safety practices
- Suggestive Selling
- Beverage Preparation
- Order Management
- Allergy awareness
- Guest Relations Management
- Cool Under Pressure
Languages
Cambodian
Native or Bilingual
Timeline
Customer Server
Vearady Chea
06.2023 - 02.2024
High School Diploma -
Milpitas High School