Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Lininger

Rock Springs,WY

Summary

Experienced professional veteran with a strong background in customer service, consistently surpassing expectations and delivering results with unwavering integrity. Seeking a position that allows application of skills and offers opportunities for personal and professional growth.

Overview

9
9
years of professional experience

Work History

Manager

Verizon
10.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.

Guest Services Representative

Unidine Corporation
08.2022 - 10.2023
  • Maintained a positive, empathetic, and professional attitude toward customers at all times
  • Responded promptly to customer inquiries and communicated with customers through various channels
  • Acknowledged and resolved customer complaints
  • Processed orders, forms, applications, and requests
  • Created records of customer interactions, transactions, comments, and complaints
  • Communicated and coordinated with colleagues as necessary
  • Provided feedback on the efficiency of the customer service process.

Behavioral Health Technician

Memorial Hospital
02.2021 - 08.2022
  • Provided direct care to clients in a one-on-one or group therapy setting to implement skill acquisition and behavior reduction treatments as directed by the supervisor
  • Collected and recorded data on patient behavior, reporting changes that raise a concern
  • Collaborated, communicated, and assisted with the training of clients, parents, and staff
  • Provided a safe and supportive environment for patients and family
  • Carried out clinical assessments and other administrative duties
  • Maintained strict confidentiality and attended training to acquire further knowledge.

Custodian

Elwood Staffing
11.2020 - 02.2021
  • Ensured spaces were prepared for the next day by taking out trash, tidying furniture and dusting surfaces
  • Swept and mopped floors and vacuumed carpets
  • Washed and sanitized toilets, sinks and showers and restock disposables (e.g
  • Soap)
  • Maintained the outer premises by watering plants, mowing the lawn, and cleaning entrances
  • Performed maintenance and minor repairs (replacing broken switches, fixing door handles, minor leaks etc.)
  • Secured facilities after operating hours by locking doors, closing windows and setting up the alarm.

Maintenance Crew Member

Elwood Staffing
08.2019 - 11.2020
  • Followed routine maintenance checklist.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Followed safety precautions to avoid personal injury and provide safe work environment.

Army

Army National Gaurd
01.2019 - 05.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Lead Customer Service Representative

That Yogurt Place
06.2016 - 12.2018
  • Provided a high level of customer service by greeting customers in a friendly and timely manner, and assisting customers with their needs
  • Communicated to customers the terms and conditions, product features, and other services
  • Processed returns, and notified management of any problems and any required maintenance
  • Brought Customer service Scores from 65% to 89% and implemented ideas which they use to this day
  • Led meetings, huddles and any updated processes CSR’s may need to know
  • Coached staff to build their skills and knowledge on one on one settings as well as groups.

Education

Rock Springs High School
Rock Springs, WY
06.2018

Skills

  • Strategic and Critical Thinking
  • Documentation and Presentation
  • Time Management and Organization
  • Record-Keeping and Data Entry
  • Communicative and Interpersonal
  • Proficient in Technology/Software Programs

Timeline

Manager

Verizon
10.2023 - Current

Guest Services Representative

Unidine Corporation
08.2022 - 10.2023

Behavioral Health Technician

Memorial Hospital
02.2021 - 08.2022

Custodian

Elwood Staffing
11.2020 - 02.2021

Maintenance Crew Member

Elwood Staffing
08.2019 - 11.2020

Army

Army National Gaurd
01.2019 - 05.2019

Lead Customer Service Representative

That Yogurt Place
06.2016 - 12.2018

Rock Springs High School

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Emily Lininger