Overview
Work History
Education
Skills
Timeline
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Emily Littlefair

Office Manager/Personal Assistant
Willis,TX

Overview

16
16
years of professional experience

Work History

Catering Staff Member

Uncle Bob's BBQ & Catering
10.2023 - Current
  • Supported successful events by setting up venue spaces according to client specifications.
  • Enhanced customer satisfaction by providing exceptional catering services at various events.
  • Provided excellent service under high-pressure situations, ensuring smooth event operations.

Office Manager /Personal Assistant

Schuler Services LLC
08.2021 - Current
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Coordinated special projects and managed schedules.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed office operations while scheduling appointments for department managers.
  • Controlled finances to lower costs and keep business operating within budget.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Established team priorities, maintained schedules and monitored performance.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.

Shipping Clerk

Nailor Industries Inc.
03.2008 - 07.2012
  • Implemented innovative packaging solutions, minimizing product damage during transit.
  • Established strong relationships with carriers, enabling prompt resolution of any logistical challenges that arose during transit.
  • Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
  • Optimized storage space usage by efficiently organizing inventory within the warehouse facility.
  • Ensured compliance with relevant regulations, including proper documentation for international shipments.
  • Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
  • Prepared detailed reports on shipping activities, providing valuable insights for management decision-making processes.
  • Contributed to cost-saving initiatives by identifying opportunities for process improvements within the shipping department''s operations.
  • Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
  • Participated in regular safety training sessions, maintaining a secure working environment for all team members.
  • Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
  • Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
  • Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
  • Streamlined communication between departments, facilitating smooth coordination of shipments and deliveries.
  • Negotiated competitive rates with carriers, reducing overall shipping costs for the company.
  • Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Reviewed order data to verify transactions and shipping dates.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Handled day-to-day shipping overseeing more than 300 packages per day.

Education

High School Diploma -

New Caney High School
New Caney, TX
05.2001 -

Skills

Billing

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Timeline

Catering Staff Member

Uncle Bob's BBQ & Catering
10.2023 - Current

Office Manager /Personal Assistant

Schuler Services LLC
08.2021 - Current

Shipping Clerk

Nailor Industries Inc.
03.2008 - 07.2012

High School Diploma -

New Caney High School
05.2001 -

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Emily LittlefairOffice Manager/Personal Assistant