Emily Liwosz
Rantoul,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Competent Job Title driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
TrueNorth Companies
08.2021 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information.
Customer Service Representative
Extended Stay America
04.2019 - 07.2020
- Cross-trained and backed up other customer service managers
- Sought ways to improve processes and services provided
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%
- Delivered prompt service to prioritize customer needs
- Provided primary customer support to internal and external customers.
Sales Representative
Call Center
11.2017 - 06.2018
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Retained excellent client satisfaction ratings through outstanding service delivery
- Trained and mentored new sales representatives.
Education
Circle of Hope Academy
Humansville, MO01.2016
Skills
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Upselling Products and Services
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Correcting Discrepancies
- Educational Opportunities
- Telephone Management
- Answering Customer Questions
- Credit Card Payment Processing
- Customer Service and Assistance
- Dispatching Workers
- Answering Emails
- Solving Customer Concerns
- Membership Inquiries and Renewals
- Insurance Recommendation
- Establishing and Maintaining Customer Relationships
- Assisting Dispatch
- Patient and Empathetic
- Excellent Attention to Detail
- Promoting Brand and Company Identity
- Sales and Upselling
- Call Center Customer Service
Timeline
Customer Service Representative
TrueNorth Companies
08.2021 - 07.2022
Customer Service Representative
Extended Stay America
04.2019 - 07.2020
Sales Representative
Call Center
11.2017 - 06.2018
Circle of Hope Academy
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