Emily Llano

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• Maintained inventory and submitted written requests for supplies to keep stock levels even.
• Served as point of contact for internal and external customers seeking support and information.
• Collaborated with other departments to foster efficient use of facility space and resources.
• Updated tracking system monitoring facilities-related materials, supplies and equipment.

• Conducted analysis of fleet operations and profitability to make recommendations for continuous improvement.
• Supervised maintenance team and effectively delegated assignments to optimize processes.
• Generated daily reports detailing suggested process improvement initiatives to inform management.
• Documented sales details for accurate record keeping.

• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
• Helped customers update accounts, sign up for new services and take advantage of special offers
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
• Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.

• Trained and mentored new employees to maximize team performance and achieve daily performance objectives
• Executed new training initiative to improve skills and develop leaders from within
• Maintained open and professional team relationships to quickly identify and resolve issues
• Enhanced team member productivity by improving monitoring systems and motivational strategies.

• Provided knowledgeable service when answering questions and greeted all customers with friendliness
• Responded to guest questions about current facility events and future offerings
• Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise
• Determined authenticity and applicability of presented tickets.

• Produced professional and error-free letters, presentations and spreadsheets
• Replenished office inventory removed trash and delivered files to employees
• Prepared individuals for trial in over many cases
• Monitored multiple databases to keep track of all company inventory

• Monitored approximately 60 students' math skills using progress assessment tools
• Instructed small groups of students in key subject concepts
• Used positive reinforcement, repetition, and review to help students master challenging material.
• Developed and implemented individualized lesson plans for each student, tailored to their individual needs.