Emily Lloyd

Operations Manager

Pottery Barn Outlet

11.2009 - Current

Streamlined inventory management processes often communicate with inventory accounting to help identify lost cartons, preventing or reducing shrink, for a more profitable outcome.
Performs cycle counts often to ensure the accuracy of received merchandise from lost cartons, discrepancies, or mis-picks.
Perform tasks such as processing inventory reconciliations, in-store damages, and merchandise out-of-stock (MOS) items, so that it will accurately adjust and reflect an inventory record.
Ensure all in-transit manifest shipments are accepted in the system in a timely manner.
Performs a weekly DIAR report to establish any in-transit damages, shortages, and overages to help reduce and achieve a more profitable outcome.
Performs a Markdown Audit report to help identify any discrepancies, such as miskeyed transactions, double-stacked discounts, or incorrect discounts being applied. Providing detailed reports to monitor and prevent any margin drains for increased profit gains.
Manage daily operational tasks using Microsoft Word for creating documents, Excel for analyzing data and reporting, as well as Teams for effective daily communication.
Communicates daily with DC partners and store operations to enhance and improve operational efficiency by providing feedback and reporting to DC on shipment quality and load concerns, addressing safety hazards. With the intent to eliminate or reduce the amount of shortages, overages, and in-transit damages due to missing key components.
Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
Assisted with scheduling, and ensured shift coverage. Maintaining payroll records for WFM (Workforce Management) and TimeTracker (Payroll). Processed weekly change orders to maintain daily operations.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Coordinated supply orders in a timely manner to maintain smooth, daily operations.
Maintain and execute all safety binder requirements, and implement monthly safety meetings to ensure that the available tools and resources are in working condition.
Ensures all associates are in compliance with the safety training video modules and quiz materials.
Assisted with the onboarding and hiring process, as well as the training expectations of team members.
Coordinated with the General Manager on different operational issues and promotional activities.
Implemented vendor relationships to help drive sales.
Improved communication within the team through regular meetings, updates, and open channels of communication.
Implemented team development by identifying training opportunities and coaching team members for growth within the business.
Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Effectively address and resolve customer service-related issues to ensure client satisfaction, and provide excellent customer service.
Reported issues to higher management with great detail.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.