Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Logston

Spring,TX

Summary

Driven and adaptable, I excelled at Kroger, enhancing customer satisfaction and streamlining operations. My expertise in inventory tracking and exceptional teamwork led to significant reductions in order fulfillment errors. Skilled in both customer service and efficient stock management, I consistently delivered results beyond expectations, proving my reliability and dedication to excellence.

Overview

3
3
years of professional experience

Work History

ClickList Associate

Kroger
10.2021 - Current
  • Maintained up-to-date knowledge on products and their locations, expediting the picking process and completing orders promptly.
  • Contributed to the reduction of item return rates by accurately fulfilling each order according to customer specifications.
  • Alerted supervisor to product non-conformances such as insufficient item counts, location errors and product damage.
  • Read labels, obtained merchandise from shelves and processed incoming orders.
  • Participated in cross-training initiatives within the store to better understand all aspects of operations.
  • Pulled items from shelves based on number, size, color, quantity and quality requirements.
  • Enhanced customer satisfaction by efficiently processing and organizing online orders.
  • Assisted customers with inquiries and resolved issues promptly, providing exceptional customer service.
  • Maximized sales by suggesting additional items or substitutes based on customer preferences during order confirmation calls.
  • Adhered to food safety guidelines when handling perishable items, ensuring optimal freshness upon delivery or pickup.
  • Streamlined order picking and packing processes for quicker turnaround times.
  • Assisted coworkers during peak hours to ensure timely completion of all tasks without sacrificing the quality of service provided.
  • Reduced errors in order fulfillment with thorough accuracy checks and attention to detail.
  • Trained new ClickList associates, sharing best practices and promoting a positive team environment.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Followed orders precisely for correct items, sizes and quantities.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Safely and securely loaded items to prevent damage during transport.

Overnight Stocker

Kroger's Grocery
10.2021 - Current
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained neat, organized stockroom free of hazards.
  • Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Minimized out-of-stock occurrences by diligently maintaining accurate inventory records and timely replenishing shelves as needed.
  • Kept work areas neat, clean and free from debris.
  • Stocked designated items on shelves, end caps and displays.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Followed orders precisely for correct items, sizes and quantities.
  • Managed timely and effective replacement of damaged or missing products.

Front End Associate

Krogers Grocery Store
10.2021 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Facilitated cash, check and credit transactions on cash register with Number% accuracy.
  • Gathered shopping baskets and carts and relocated to designated areas.
  • Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
  • Improved team morale and efficiency with regular communication and feedback sessions.
  • Collaborated with restocking team to ensure high-demand products were always available.
  • Boosted customer loyalty, remembering regular customers' names and preferences.
  • Facilitated smooth shift changes by preparing and organizing work area for next associate.
  • Streamlined checkout process, reducing wait times for customers by efficiently handling transactions and bagging items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.

Produce Associate

Krogers Grocery Store
10.2021 - Current
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
  • Assisted with weekly inventory counts.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted in reducing waste by implementing proper rotation techniques for perishable items.
  • Blocked produce and culled damaged or spoiled pieces.
  • Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
  • Completed prep work on pre-packaged vegetables and fruits.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.

Grocery Stocker

Krogers Grocery Store
10.2021 - Current
  • Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
  • Answered customer questions and provided detailed product information.
  • Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
  • Checked aisles for spills to complete quick clean-up.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Consistently lifted materials weighing as much as Number pounds.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Assisted in training new employees on proper stocking techniques, enhancing overall team performance.
  • Blocked and faced products on displays and shelves in accordance with company policy.

Education

Grand-oaks High School
Spring, TX
05.2021

Skills

  • Order Fulfillment
  • Teamwork and Collaboration
  • Quick Learner
  • Customer Service
  • Problem-Solving
  • Time Management
  • Dependable and reliable
  • Attention to Detail
  • Warehouse Safety
  • Multitasking
  • Motivated Team Player
  • Loading and unloading
  • Multitasking Abilities
  • Reliability
  • Organizational Skills
  • Team Collaboration
  • Shipping and receiving
  • Active Listening
  • Customer Relationships
  • Effective Communication
  • Decision-Making
  • Adaptability and Flexibility
  • Heavy Lifting
  • Safety Procedures
  • Stocking and Replenishing
  • Cash Register Operations
  • Goal Setting
  • Professionalism
  • Mentoring and training
  • Inventory Tracking

Timeline

ClickList Associate

Kroger
10.2021 - Current

Overnight Stocker

Kroger's Grocery
10.2021 - Current

Front End Associate

Krogers Grocery Store
10.2021 - Current

Produce Associate

Krogers Grocery Store
10.2021 - Current

Grocery Stocker

Krogers Grocery Store
10.2021 - Current

Grand-oaks High School

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Emily Logston