Emily Longo
Derry,NH
Overview
6
6
years of professional experience
Work History
Assistant
Derry Interventional Spine Center (DISC)
01.2024 - Current
- Providing valuable support to Dr
- Usmani during patient telemedicine visits by taking efficient notes in patient charts
- Participating in medication inventory in order to ensure an organized and efficient environment for patients
- Prepare patient’s chart by organizing past notes, X-rays, and MRI scans
- Actively engage with medical representative to deepen my understanding of their product to prioritize healthcare for patients.
Front Desk Receptionist
Derry Medical Center
11.2017 - Current
- Efficiently receive incoming calls and coordinate with staff to fulfill patient requests
- Welcome patients during check-in process, creating a positive environment
- Schedule appointments, maintain and update appointment calendars
- Effectively transmit information or documents to patients through mailings, email, and facsimile machine
- Answered multi-line telephone with a polite tone of voice to provide general information and answer inquiries
- Actively protect patients' rights by maintaining confidentiality of personal and financial information
- Schedule space or equipment for special programs, meetings, and conferences
- Handled payment processing and provided patients with receipts and proper bills and change.
Sales Intern
Nuubi
09.2023 - 12.2023
- Collaboration with a group of sales interns to further explore sales strategies
- Communication with customers through the HubSpot CRM platform, to gain sales leads
- Experimentation with cold call and email scripts
- Create PowerPoint presentations to provide customers an understanding of the product's benefits
- Use of social media to positively promote the product.
Education
Bachelor of Arts in Biological Sciences -
University of New Hampshire
Manchester, NH12.2023
Associate of Arts in General Studies -
NHTI - Concord's Community College
Concord, NH05.2019
Skills
- Strong communication skills
- Call answering and Routing
- Positive attitude and energetic
- Excellent customer service skills
- Appointment scheduling
- Reliable and punctual
- Issue handling
- Courteous and professional
- Documentation and reporting
- Prioritization and time management
- Appointment confirmation
- Team collaboration
Timeline
Assistant
Derry Interventional Spine Center (DISC)
01.2024 - Current
Sales Intern
Nuubi
09.2023 - 12.2023
Front Desk Receptionist
Derry Medical Center
11.2017 - Current
Bachelor of Arts in Biological Sciences -
University of New Hampshire
Associate of Arts in General Studies -
NHTI - Concord's Community College
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