Emily Lopez

• Provided current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion, employee benefits and guidance on labor law compliance issues such as FMLA, ADA, Title VII

• Evaluated current HR processes and recommended changes when necessary to improve efficiency.

• Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures. • Investigated complaints or employee relations matters through interviews with involved parties to ensure a fair resolution.

• Encouraged open communications, promoting positive and pro-employee work environment.

• Developed and implemented strategies for increasing employee engagement and satisfaction through surveys and feedback systems.

• Facilitating communication between management teams regarding employee concerns or disputes.

• Analyzing data from exit interviews to identify potential areas of improvement within the organization's HR practices. • Advising managers on employee relations issues such as disciplinary action, grievances and performance management.

• Assisted in development of and executing office-level sales plans
• Grew business through developing local partnerships, managing office community involvement, modeling and coaching, sales, and new client growth tactics
• Led tax office associates to meet and exceed growth and service quality goals
• Managed office staffing, operations, and logistics for large tax office.

• Directed 1,400 regular associates
• Screened and interviewed candidates
• Facilitated placement training and new-hire orientation
• Conducted all ongoing training by providing comprehensive instruction on POS updates, quality of product, diversity, and other HR issues, such as disciplinary actions, PIP, investigations, terminations, and unemployment hearings
• Coached and counseled associates to consistently maintain standards and exceed corporate expectations.

• Managed time and attendance trouble tickets for 24 facilities, encompassing over 4,000 employees
• Solved punch issues, vacation or personal time coding requests, historical edits, and retroactive pay for hourly employees.

• Hired, trained, and supervised staff of 16 associates
• Implemented racetrack management procedures for all aspects of store operations to fully contribute to safe and pleasant shopping experience for customers
• Managed inventory levels, monitored merchandise, and provided feedback to corporate / buyer regarding trends and need for reorders.

• Maintained current knowledge of office procedures and policies relating to cash reports, register checkups, deposits, and morning and night closing
• Assisted store manager in driving financial outcome (sales, margin, and profit) as defined by budget or forecast and executing action plans
• Protected company assets through proper and accurate receipt and return of DSD products within assigned store.

• Provided customer service
• Presented HR information during weekly conference calls
• Processed payroll and payroll-related queries, paid time off, and district schedules for pharmacists
• Managed associates’ issues, investigations, disciplinary processes, and all terminations
• Handled recruiting efforts and referred qualified applicants to department management.