Emily Lopez
San Marcos,CA
Summary
I am driven and ambitious to start working.
Experienced with teamwork, Utilizes strong communication skills to enhance team efficiency and resolve issues promptly.
Knowledgeable with children with solid background in team environments, contributing to smooth operations and successful project outcomes. Proven track record of supporting team goals and maintaining high standards of work quality. Demonstrated effective communication and problem-solving skills in collaborative settings.
Overview
1
1
year of professional experience
Work History
team member
Chick-Fil-A
02.2024 - 06.2024
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed marketing materials to promote in-store events and special promotions.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to team success by completing jobs quickly and accurately.
Infant Teacher
Cole's Cottage Infant & Toddler Center
06.2023 - 07.2023
- Used proper sanitizing techniques for toys, surfaces, and equipment.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Promoted development of social, emotional, and communication skills in infants.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Provided thorough documentation of each child''s day-to-day activities, achievements, concerns, or incidents for both internal records and parental review upon request.
- Kept classroom and feeding areas clean, neat, and safe.
- Supported the emotional needs of infants through consistent care, comfort, and validation of feelings.
Receptionist
European Wax Center
02.2023 - 04.2023
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Organized, maintained and updated information in computer databases.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
No Degree - unfinished
Palomar College
San Marcos, CA10.2018
High School Diploma -
Mission Hills High School
San Marcos, CA07.2018
Skills
- Attention to detail
- Teamwork and Collaboration
- Positive Attitude
- Leadership Qualities
- Organized/ detail oriented
- Emotional Intelligence
- Adaptability
- Clear Communication
- Safety understanding
- Extensive customer service
Languages
Spanish
Native or Bilingual
Timeline
team member
Chick-Fil-A
02.2024 - 06.2024
Infant Teacher
Cole's Cottage Infant & Toddler Center
06.2023 - 07.2023
Receptionist
European Wax Center
02.2023 - 04.2023
No Degree - unfinished
Palomar College
High School Diploma -
Mission Hills High School
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