Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emily Lopez

La Puente,CA

Summary

Dependable and motivated professional with a strong background in customer service, seeking an opportunity to contribute to your company by applying skills in organization, communication, and problem-solving. Demonstrated ability to complete tasks promptly and efficiently, both independently and as part of a team. Committed to continuous learning and professional growth, eager to take on new challenges and make a positive impact within your organization.

Overview

2
2
years of professional experience

Work History

Seasonal Fulfillment Expert

Target
Whittier
10.2024 - 12.2024
  • Accurately picked, packed, and prepared guest orders for in-store pickup and delivery, ensuring timely and high-quality service.
  • Provided exceptional customer service by addressing guest inquiries, resolving issues, and maintaining a welcoming shopping experience.
  • Collaborated with team members to manage inventory, replenish shelves, and optimize workflow in a fast-paced retail environment.
  • Utilized technology and equipment, including handheld scanners and packaging tools, to process orders efficiently.

Front Desk Agent

Vanllee Hotel and Suites
Covina
09.2022 - 07.2024
  • Enhanced customer satisfaction and efficiency through the strategic implementation of customer feedback insights and employing empathetic, active listening techniques
  • Provided exceptional guest service by delivering personalized greetings, ensuring prompt responses, and maintaining high-quality service standards for 100-200 guests
  • Effectively managed guest concerns and issues with a composed and positive attitude, offering timely solutions using empathetic and problem-solving skills
  • Coordinated housekeeping and maintenance operations for over 150 hotel rooms
  • Managed cash drawer reconciliation and payment collection from guests, overseeing accurate handling and record-keeping of $5000 with meticulous verification processes

Education

Bachelor of Arts - Business Administration, Accounting

California State University, Fullerton
05.2026

Skills

  • Communication
  • Quick Learner
  • Ability to Multitask
  • Problem-solving
  • Cash Handling
  • Time Management

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Seasonal Fulfillment Expert

Target
10.2024 - 12.2024

Front Desk Agent

Vanllee Hotel and Suites
09.2022 - 07.2024

Bachelor of Arts - Business Administration, Accounting

California State University, Fullerton
Emily Lopez