Emily Lopez
Coachella,CA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Associated Asset Management
Palm Desert, CA
04.2024 - Current
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Updated system with order specifics and customer details, preferences, and billing information.
Customer Service Cashier
Target
Palm Desert, CA
11.2022 - 03.2023
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Provided excellent customer service by helping customers locate items they were looking for.
- Balanced cash drawers at the end of each shift.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Greeted customers promptly and responded to questions.
Education
Some College (No Degree) -
College of The Desert
Palm Desert, CA08-2022
High School Diploma -
Coachella Valley Highschool
Thermal06-2022
Skills
- Customer service
- Conflict resolution
- Payment processing
- Data entry
- Administrative support
- Customer relationship management
Timeline
Customer Service Representative
Associated Asset Management
04.2024 - Current
Customer Service Cashier
Target
11.2022 - 03.2023
Some College (No Degree) -
College of The Desert
High School Diploma -
Coachella Valley Highschool
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