Summary
Overview
Work History
Education
Skills
Passions
Certification
Timeline
Generic

EMILY LUDWIG

Apex,NC

Summary

Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Food Server

Zest Cary
05.2024 - Current
  • Demonstrating an in-depth knowledge of our diverse menu, including sushi, sashimi, and various small plates, and providing recommendations tailored to guests' tastes and preferences, while maintaining high standards of cleanliness, food presentation, and service quality
  • Welcoming guests with a warm and friendly demeanor, ensuring a comfortable and memorable dining experience from start to finish while working seamlessly with kitchen staff, bartenders, and fellow servers
  • Supported needs of 6- person wait staff who attended to specific needs of countless customers daily for Zest restaurant with social relevancy and intentionality.

Front of House

Big Dom's Bagel Shop
05.2024 - Current
  • Efficiently process orders, handling customizations and special requests with accuracy, and ensuring timely preparation and delivery of food and beverages
  • Committed to providing a warm, inviting, and personalized experience for every customer, reflecting the core values of hospitality in every interaction

Spa Concierge

The Umstead Hotel and Spa
05.2023 - 08.2023
  • Experienced Spa Concierge dedicated to providing unparalleled guest service in a prestigious hotel and spa environment
  • Strong interpersonal skills enabling anticipation of guest needs and exceeding expectations for a seamless and memorable spa experience
  • Proficient in promoting spa services and products while upholding the highest standards of professionalism and discretion
  • Committed to upholding the reputation of the luxury brand and contributing to the overall satisfaction of discerning clientele

Guest Services Representative

The Mayton Inn
05.2022 - 08.2022
  • Proficient in handling check-ins, check-outs, and reservations with efficiency and accuracy using property management systems
  • Skilled in addressing guest inquiries, resolving issues, and ensuring guest satisfaction with professionalism and courtesy
  • Collaborative team player with excellent communication and problem-solving skills, dedicated to upholding the hotel's standards of service excellence and creating memorable stays for guests

Education

Bachelors Degree - Hospitality Management

East Carolina University
Greenville, NC
05.2024

IBTM Masters Program - Hospitality and Tourism

Université Savoie Mont Blanc
Chámbery
05.2023

Skills

  • Organization
  • Food presentation
  • Dining crew workflow optimization
  • Guest relations
  • Hospitality and accommodation
  • Professional attitude
  • Food handling
  • Relationship/team building
  • Tableside service
  • Suggestive selling
  • Conflict resolution

Passions

  • Miracle League volunteer
  • Esteamed Coffee volunteer
  • Special Olympics volunteer
  • Humane Society of Eastern Carolina volunteer
  • Project Unify member

Certification

CVENT Certified

ServSafe Certified

Certified Beverage Specialist

Timeline

Food Server

Zest Cary
05.2024 - Current

Front of House

Big Dom's Bagel Shop
05.2024 - Current

Spa Concierge

The Umstead Hotel and Spa
05.2023 - 08.2023

Guest Services Representative

The Mayton Inn
05.2022 - 08.2022

Bachelors Degree - Hospitality Management

East Carolina University

IBTM Masters Program - Hospitality and Tourism

Université Savoie Mont Blanc

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EMILY LUDWIG