Emily Lussier
Summary
Demonstrates strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Eager to contribute to team success, collaborate effectively, and continue developing professional expertise. Committed to fostering a positive attitude, continuous learning, and personal growth.
Overview
8
8
years of professional experience
Work History
Quality Assurance and Program Development Coordinator
Tennessee Department of Disability and Aging
07.2023 - 10.2024
- Monitored the operations of 9 Area Agencies on Aging and Disability (AAAD) SHIP regional offices, ensuring adherence to quality assurance standards and providing program guidance
- Served as a state-level Medicare/Medicaid counselor, assisting over 300 Tennessee residents
- Enhanced program efficiency by streamlining processes and implementing best practices
- Evaluated and corrected over 3,000 Medicare Part D prescription enrollment records, resulting in a 68% improvement in error rate
- Introduced the MBTI test to the SHIP team to enhance professional development and foster team collaboration
Research Assistant
Franklin Health Research
09.2022 - 04.2023
- Collaborated with the study investigator on 3 clinical trials investigating lifestyle choices, nutrition, and vitamin supplementation
- Screened and consented 100+ participants and monitored participant progress using CRM systems
- Organized research materials, maintaining a well-ordered workspace conducive to productivity
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities
Business Representative and Office Manager
Lussier's Sawmill
04.2017 - 05.2022
- Increased lumber sales to $45,000k monthly, demonstrating product knowledge and customer-focused sales strategies
- Served as the primary point of contact for customers, delivering exceptional customer service to build lasting client relationships
- Maintained connections with clients through proactive communication, supporting lead generation and partner satisfaction
Education
Bachelor of Arts - Psychology, double minors in Public Health and Health Equity
Saint Michael's College
Colchester, VT05.2022
Skills
- Data analysis and research
- Psychology and quality assurance
- Partnership building
- Cross-cultural sensitivity
- Teamwork and collaboration
- Strategic thinking
- Organizational skills
- Data collection
- Business process workflow
Professional Development
- LinkedIn Learning - Leadership, SQL, Sales Strategy
- ACE - Certified Health Coach and Certified Personal Trainer (2024)
- Relevant coursework: Behavioral Neuroscience, Healthcare Ethics, Cognitive Psychology, Developmental Psychology, Research Methods
Timeline
Quality Assurance and Program Development Coordinator
Tennessee Department of Disability and Aging
07.2023 - 10.2024
Research Assistant
Franklin Health Research
09.2022 - 04.2023
Business Representative and Office Manager
Lussier's Sawmill
04.2017 - 05.2022
Bachelor of Arts - Psychology, double minors in Public Health and Health Equity
Saint Michael's College
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